Like real friends do: Communicating on social media with Sophia the robot

Abstract

Human–robot interaction (HRI) is the study focused on the relationship between humans and robots. HRI as a study combines elements from different fields such as computer science, artificial intelligence (AI), robotics, psychology and sociology. With the advancement in the field of AI, HRI showed greater improvements and now, we have the first robot recognized as a citizen of a country: Sophia the robot. Sophia is a robot that has a humanoid form, first made her appearance in 2016 and, according to her creators, is a mix of technology, arts and robotics. Since then, Sophia has made a lot of appearances in different TV shows, given interviews and participated in commercials. Sophia also has her own social media accounts. Our study focuses on Sophia’s presence on social media and the ways she communicates with people and the rhetorics she makes use of. Hence, it studies the advances on HRI and the issues encountered in the field of communication. For our research, we used purposive sampling and content analysis in cases needed in order to study Sophia’s communication patterns and behaviour. At this point, we will delve into the communication with the AI aspect of HRI.