Linking a tridimensional linkage of TQM, SCM and organisational performance: a proposed conceptual framework

Wong, Choy Har; Lee, Har San

doi:10.1504/ijmom.2014.063591

Cited by 1 publication

(4 citation statements)

References 108 publications

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“…Dubey and Ali (2015) investigated the relationship between TQM, technology and operational performance. Employing TQM and SCM practices help an organization to achieve the optimal operational performance (Wong and Lee, 2014). However, empirical studies on such implementation have not been carried out till date.…”

Section: Discussionmentioning

confidence: 99%

“…Operational performance further depends on reducing the cost of manufacturing operations and enhancing the firm’s innovation capability (Green et al , 2011; Khan, 2003; Kasul and Motwani, 1995). Further appropriate inventory levels along with the capacity utilization at plant level also impact the operational performance of the firm (Wong and Lee, 2014; Green et al , 2011; Zhu et al , 2008). Financial performance is not appropriate in this study, as this article is based on plant-level supply chain practices (Sila, 2007).…”

Section: Introductionmentioning

confidence: 99%

“…Therefore, TQM and SCM can be combined to achieve better plant-level operational performance over financial performance (Duarte et al , 2011; Narasimhan et al , 2005). Very few studies have examined the interlinkage of TQM and SCM practices and operational performance (Wong and Lee, 2014; Baird et al , 2011; Kannan and Tan, 2005). Further, Wong and Lee (2014) stated the scope for SCM and TQM interlinkages to improve the operational performance of a firm.…”

Section: Introductionmentioning

confidence: 99%

“…Very few studies have examined the interlinkage of TQM and SCM practices and operational performance (Wong and Lee, 2014; Baird et al , 2011; Kannan and Tan, 2005). Further, Wong and Lee (2014) stated the scope for SCM and TQM interlinkages to improve the operational performance of a firm. Out of the existing industries, pharmaceutical industry is one of the highly regulated.…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

TQM, SCM and operational performance: an empirical study of Indian pharmaceutical industry

Sharma

Modgil

2019

BPMJ

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Purpose The purpose of this paper is to investigate the impact of total quality management (TQM) and supply chain management (SCM) practices on operational performance, and their interlinkage between each other. Design/methodology/approach Constructs those are critical to pharmaceutical quality and supply chain have been identified with the help of literature and experts from industry. The impact of TQM practices on supply chain practices and on operational performance has been evaluated. Similarly, the impact of supply chain practices on operational performance has been evaluated. Further, alternate models are tested and evaluated through structural equation modeling. Findings It was observed during testing of alternate models that TQM practices have a direct impact on operational performance. However, TQM practices also directly impact supply chain components, which, in turn, influence overall operational performance. In comparison of alternate models, the model in which TQM practices affect supply chain practices and supply chain practices further affect the operational performance is found most appropriate. Practical implications This study provides some useful implications from industry point of view. TQM practices are critical to pharmaceutical industry. TQM practices are the core of attaining a smooth supply chain, which will have greater impact to achieve operational performance. Strategic supplier partnership, procurement management, information sharing, and quality and inventory management practices are driven by TQM practices. This tri-linkage helps to achieve the desired operational performance. Originality/value There are very limited studies that have considered both the areas together to achieve better operational performance. In pharmaceutical industry, both TQM and SCM are the critical areas for any organization to drive its growth.

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Section: Discussionmentioning

confidence: 99%