2018
DOI: 10.1111/ncmr.12136
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Linking Tolerance to Workplace Incivility, Service Innovative, Knowledge Hiding, and Job Search Behavior: The Mediating Role of Employee Cynicism

Abstract: Although incivility has been identified as an important issue in workplaces, little research has focused on tolerance to workplace incivility. Drawing on conservation of resources and psychological ownership theory, this article investigates the mediating role of employee cynicism on the relationship between tolerance to workplace incivility and outcome variables (i.e., service innovative behavior, knowledge hiding behavior, and job search behavior) in the hospitality industry. Structural equation modeling and… Show more

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Cited by 90 publications
(95 citation statements)
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References 128 publications
(196 reference statements)
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“…There is an important role for leadership behavior in raising the morale of employees and motivating them, in training and development to achieve the best output, whether it is a product or service, and compete with other organizations (Aljawarneh & Atan, 2018). The dimensions of leadership be-havior are transformational leadership, ethical leadership, and transactional leadership.…”
Section: Leadership Behaviormentioning
confidence: 99%
See 1 more Smart Citation
“…There is an important role for leadership behavior in raising the morale of employees and motivating them, in training and development to achieve the best output, whether it is a product or service, and compete with other organizations (Aljawarneh & Atan, 2018). The dimensions of leadership be-havior are transformational leadership, ethical leadership, and transactional leadership.…”
Section: Leadership Behaviormentioning
confidence: 99%
“…Self-actualization, when this term appears in the administrative sciences, has been defined as having the individual's confidence in his abilities, using his knowledge resources to control and manage his motivation to achieve the goals successfully (Yim, Seo, Cho & Kim, 2017). The process of self-realization also refers to learning and gaining experience through the use of observing the behavior of others and dealing with others within the context of building social relationships (Aljawarneh & Atan, 2018).…”
Section: Psychological Capitalmentioning
confidence: 99%
“…Poverty, unemployment is the leading cause of criminal activities and unethical behaviors, other examples of the application of the ethics in business is the commitment of many institutions in recent years a policy of equal opportunities in order to assist individuals with disabilities, and people with ethnic backgrounds oppressed. And such a policy will lead to the correct meaning of work and contribute to the establishment of sound the ethics (Aljawarneh & Atan, 2018).…”
Section: Theoretical Frameworkmentioning
confidence: 99%
“…Brand is one of the main tangible dimensions for a product and one of its basic components as by which products are distinguished. It also contributes to easily identify products by consumers as well as it is a legal way to protect products from imitation by competitors (Aljawarneh & Atan, 2018). Consumer's final purchasing decision is influenced by a group of factors when selecting a commercial brand as income, the main indicator for consumer's selection for brands plays a specific role in consumption spending and have a relationship with the selection of brands consumers to purchase .…”
Section: Introductionmentioning
confidence: 99%