Linking travel behavior and tourism literature: Investigating the impacts of travel satisfaction on destination satisfaction and revisit intention

Acharya, Sailesh; Mekker, Michelle; Vos, Jonas De

doi:10.1016/j.trip.2022.100745

Cited by 23 publications

(19 citation statements)

References 57 publications

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“…A timely evaluation of “urban tourism police” and the whole police department for their behaviours, as well as the services provided, helps in accessing the ambiguities and gaps within the organization. Good leadership sometimes augments the organization’s negativity and enhances employees’ service quality (Cho et al , 2013; Acharya et al , 2023). Hence, from the above discussion, it has been revealed that the best quality service to tourists and, hence, to gain their satisfaction for urban destination safety/security can be accomplished by police officials’ orientation towards leadership training and group cohesion.…”

Section: Discussionmentioning

confidence: 99%

“…Thus, leadership quality is a moderating agent between the qualitative service provider to the tourists and the tourist satisfaction with the unfamiliar urban destination they will travel/have travelled to. Previous research indicates an association in which leadership acts as a catalyst in discharging services (quality of service) (Acharya et al, 2023;Tawfik et al, 2022). In this research, the researcher measured the service quality of police; the link between service quality and satisfaction has been well recognized (Cho et al, 2013;Jian et al, 2021) and leadership behaviour acts as a moderating agent for the qualitative service-delivering process (Howell et al, 1986).…”

Section: Leader Behaviour As Moderatormentioning

confidence: 95%

“…Lewis and Booms (1983) referred to service quality (SQ) as "a comparison of expectations (E) about a service with performance (P) SQ¼P-E". Researchers have conducted studies to explore police officials' perceptions of their quality of service regarding tourists' safety/security and their behaviour and responsibilities to carry out their tasks (Acharya et al, 2023). A survey conducted by the World Urban Tourism Organization (WTO) in 56 countries has stated the importance of police at different tourist urban destinations (Arora & Mathur, 2020).…”

Section: Police Service Quality and Its Effect On Tourists' Satisfactionmentioning

confidence: 99%

“…The study integrates our understanding of service quality. Past research for safety and security in the urban tourism context has explored different dimensions, such as health epidemics, food scarcity, natural calamities and cross-cultural differences (Acharya, Mekker & De Vos, 2023; Zhai et al , 2023).…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Police service in urban destination points: does it promote urban destination advocacy among tourists?

Singh,

Jena

2023

IJTC

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Purpose This study aims to test an integrated model that examines the relationship between the service qualities of police at any urban tourist destination and the tourist urban destination advocacy at tourist cities in the Shimla region of India, where tourists’ trust in police acts as a mediating variable. This study mainly focused on the type of service shown by police officials to develop trust among the tourists, resulting in their urban destination advocacy. Design/methodology/approach The questionnaire was adopted from previously developed and validated scales. The questionnaire was administered to different tourists who came to India. This study used the bootstrapping technique and structural equation modelling (SEM) to address the research questions and test the hypotheses. Findings This study results indicate that trust in the police mediates the relationship between police service quality and tourist satisfaction at any urban tourist destination. The study’s findings add to the literature on tourists’ trust in policing tourist sites, police service quality and leader behaviour. Research limitations/implications The above-tested model has a very limited number of constructs. There are a variety of additional antecedents (e.g. police organization culture and urban destination attributes) and consequences (word-of-mouth referrals and customer identification) that could be considered for future research to develop a more comprehensive model. The cross-sectional study raises concerns about the causal relationships between constructs in the tested model. More substantial evidence of causality via longitudinal and experimental studies is needed. Originality/value The study’s findings added a chapter to the literature by identifying how police service quality impacts tourist trust building and urban destination advocacy.

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Section: Discussionmentioning

confidence: 99%

Section: Leader Behaviour As Moderatormentioning

confidence: 95%

Section: Police Service Quality and Its Effect On Tourists' Satisfactionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Police service in urban destination points: does it promote urban destination advocacy among tourists?

Singh,

Jena

2023

IJTC

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“…Satisfaction is a comprehensive feeling experienced by tourists during and after visiting a tourist destination (Chon, 1989). It can be an evaluation of a single dimension such as landscape products, tourism services, transportation accessibility, etc., or a comprehensive measure of overall satisfaction in multiple dimensions (Cole and Scott, 2004;Sailesh et al, 2023). Among them, the physical landscape environment is one of the most important dimensions that affects overall satisfaction (Chi and Qu, 2009).…”

Section: Theoretical Foundationmentioning

confidence: 99%

The influence of rural tourism landscape perception on tourists’ revisit intentions—a case study in Nangou village, China

Kou,

Xue

2024

Humanit Soc Sci Commun

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Rural tourism development has an important impact on optimizing the rural industrial structure and stimulating local economic growth. China’s Rural Revitalization Strategy has promoted the development of rural tourism nationwide and emphasized Chinese characteristics in the process of local development. Based on the theoretical analysis of landscape perception, this article uses the external Landscape Perception→Satisfaction→Revisit Intention influence path as a theoretical research framework to construct a structural equation model to analyze the willingness of tourists to revisit rural tourism destinations. We selected Nangou Village, Yan’an City, Shaanxi Province, as a key model village for rural revitalization, and conducted an empirical analysis. The empirical analysis results show that landscape perception has a significant positive impact on satisfaction and revisit intention. Tourist satisfaction has a significant positive impact on revisit intention and plays an intermediary role between landscape perception and revisit intention. The five dimensions of natural ecology, historical culture, leisure recreation, research experience, and integral route under landscape perception are all significantly positively correlated with revisit intention, with historical culture and integral route having the greatest impact on landscape perception. The survey about Nangou Village verifies the relationship between landscape perception, satisfaction, and tourists’ revisit intention. Based on the objective data analysis results, this study puts forward suggestions for optimizing Nangou Village’s tourism landscapes and improving tourists’ willingness to revisit from three aspects: deeply excavating rural historical and cultural resources, shaping the national red culture brand, and creating rural tourism boutique routes. It is hoped that the quantitative research method of landscape perception theory in Nangou Village can also provide a reference and inspiration for similar rural tourism planning.

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Urban dynamics and Gen-Z mobility: The influence of land use diversity and density on daily trip patterns in Indonesia

Fisu,

Syabri,

Andani

2024

Sustainable Futures

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Linking travel behavior and tourism literature: Investigating the impacts of travel satisfaction on destination satisfaction and revisit intention

Cited by 23 publications

References 57 publications

Police service in urban destination points: does it promote urban destination advocacy among tourists?

Police service in urban destination points: does it promote urban destination advocacy among tourists?

The influence of rural tourism landscape perception on tourists’ revisit intentions—a case study in Nangou village, China

Urban dynamics and Gen-Z mobility: The influence of land use diversity and density on daily trip patterns in Indonesia

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