Logistics Service Providers and Value Creation Through Collaboration: A Case Study

Wang, Xiaobei; Persson, Göran; Huemer, Lars

doi:10.1016/j.lrp.2014.09.004

Cited by 32 publications

(23 citation statements)

References 33 publications

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“…The impact of technology on value creation is also visible in different areas: marketing (advertising), sales, logistics, customer relationships management, post-sale service or distribution (Akaka and Vargo 2014;Breidbach and Maglio 2016;Wang et al 2016). Technology affects the efficiency of individual processes, changing the nature of the links of each value chain and ultimately creates new opportunities for meeting the needs of consumers both at the level of product and price (which is the cost to the customer), distribution (the convenience of purchase) or promotion (which is a form of communication with the market and a way to provide consumers with information).…”

Section: Value Proposition Creation and Co-creationmentioning

confidence: 99%

Impact of Value Co-Creation on International Customer Satisfaction in the Airsoft Industry: Does Country of Origin Matter?

Menet

Szarucki

2020

JRFM

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The paper’s objective is to investigate the impact of value proposition co-creation on international customer satisfaction in the airsoft industry. This empirical paper aims at answering a question “Which factors influence satisfaction of the international customers involved in the process of value co-creation in the airsoft industry” and sets a hypothesis that value co-creators’ country of origin has a positive impact on customers’ satisfaction. A case study approach of an entrepreneurial company (GATE) was supplemented with data collected via a survey (n = 176), where consumers’ perception of the firm’s value proposition and its influence on their satisfaction were investigated. The study contributes to the value creation theory by identifying the main factors influencing customer satisfaction in the airsoft industry and verifying whether the co-creators’ origin affects the factors’ ratings. The results indicate that the most crucial factors influencing international customer satisfaction in this industry are quality level and product functionality and that the country of origin of customers has no significant impact on international customer satisfaction.

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Section: Value Proposition Creation and Co-creationmentioning

confidence: 99%

Impact of Value Co-Creation on International Customer Satisfaction in the Airsoft Industry: Does Country of Origin Matter?

Menet

Szarucki

2020

JRFM

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“…Additionally, 4PLPs are believed to have a consulting function and provide external expertise to their client company [32,46,50]. They provide such value-added services to the client depending on the companies' needs [31,53]. The 4PLP is also often said to be an intermediary and integrator, thus providing supply chain integration [32,54].…”

Section: Pl Solutionsmentioning

confidence: 99%

Current Advancements of and Future Developments for Fourth Party Logistics in a Digital Future

et al. 2019

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This paper aims to analyze the potential future of the 4PL concept based on expert opinions withspecial regard to the influence of digitalization coming with a disruptive trans-formation of supply chains.Service arrangements, provider capabilities and benefits resulting from a 4PL partnership are compared incurrent and future configurations. The research follows an explorative mixed methods approach with semistructuredinterviews followed by an expert panel. This builds a basis for an online survey questionnaire toinquire on important future aspects for the 4PL concept by a sample of respondents from multinationalcompanies. Our results show a clear trend away from simply organizing transportation and logisticsactivities towards the provision of an IT platform as well as further value-added service activities such asplanning, analytics and monitoring. Along with this, IT capabilities appear to be an important differentiatorfor 4PL providers in the future. Moreover, relationships between 4PL providers and their clients becomecloser and more strategic, which leads to a customer valuing not only direct cost reductions but ratherimprovements resulting from optimized operations through superior analysis and planning functions.

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“…The logistics sector as compared to other industries is contributing more toward the environmental issues in the form of global warming, air and noise pollution, resource depletion and so on (Jazairy and von Haartman, 2019). Moreover, it can be estimated that the future requirement of logistics sector is also expected to increase exponentially, which will definitely make the environmental conditions worst, leading to more carbon emissions and fuel consumption (Wang et al , 2016). This creates responsibility on logistics service providers (LSPs) to follow green practices in their operations and integrate their supply chain partners also for adopting sustainable practices.…”

Section: Introductionmentioning

confidence: 99%

Managing operations by a logistics company for sustainable service quality: Indian perspective

Gupta

Singh

2020

MEQ

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PurposeThe purpose of this paper is to understand how logistics service providers manage their operations for sustainable service quality and operational excellence. This study is also trying to propose a framework for measuring service quality index along with some research propositions for analyzing service quality and operational excellence.Design/methodology/approachThe detailed case analysis on sustainable practices of Indian logistics service providers (LSPs) has been done on the basis of case study approach suggested by Eisenhardt (1989). After this case analysis, service quality index is evaluated for the given company based on Cleveland et al. (1989) framework. The SWOT and performance analysis of the case organization has been also done, which is further followed by development of framework and propositions for analyzing service quality and operational excellence for LSPs.FindingsIt can be observed from in-depth case analysis that LSPs are making use of green practices to conserve resources for long-term sustainability. LSPs optimize their resources and use sustainable practices in the form of use of reusable and recyclable packaging materials, rain water harvesting, use of solar panels, innovations such as trucking cube, safety concern toward goods and contribution toward environment and society.Practical implicationsResources optimization and green management practices are essential for LSPs for benchmarking environmental performance and for improving service quality and operational excellence.Originality/valueThis study has tried to analyze green logistics practices for sustainable service quality and proposed a framework for quantifying sustainability.

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Logistics Service Providers and Value Creation Through Collaboration: A Case Study

Cited by 32 publications

References 33 publications

Impact of Value Co-Creation on International Customer Satisfaction in the Airsoft Industry: Does Country of Origin Matter?

Impact of Value Co-Creation on International Customer Satisfaction in the Airsoft Industry: Does Country of Origin Matter?

Current Advancements of and Future Developments for Fourth Party Logistics in a Digital Future

Managing operations by a logistics company for sustainable service quality: Indian perspective

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