Lysis chatbot: A virtual assistant for IoT platforms

Abstract

The configuration and management of devices and applications in Internet of Things (IoT) platforms may be very complicated for a user, which may limit the usage of relevant functionalities and which does not allow its full potential to be exploited. To address this issue, in this paper we present a new chatbot which is intended to assist the user in interacting with an IoT platform and allow them to use and exploit its full potential. The requirements for a user-centric design of the chatbot are first analyzed, then a proper solution is designed which exploits a serverless approach and makes extensive use of Artificial Intelligence (AI) tools. The developed chatbot is integrated with Telegram to message between the user and the Lysis IoT platform. The performance of the developed chatbot is analyzed to assess its effectiveness when accessing the platform, set the main devices' parameters and request data of interest.