“…In companies, for successful BPM, a comprehensive and systematic view of BPM is needed, where leadership activities as a part of general management activities (planning, organising, leading, controlling) should consider company participants, employees, customers and their interests, which is called interest aspects of leadership. Business processes must be managed based on the knowledge of all employees and must be carried out correctly and in consideration of the relationships between employees, the management of the organisation, suppliers and customers, emphasising benefits for the customer (Trkman et al 2015;Mamedova et al 2022;Seyffarth and Kuehnel 2022).…”