“…On the contrary, as discussed in section 3.2, the framework for institutional capacity development envisages an organisation that '…is able to strategize and prioritise …takes full responsibility for its own circumstances and believes that it can impact and affect those circumstances' (Kaplan, 1999, p.18). Studies and experience shows that high performing utilities in developing countries actively seek to influence the external environment both positively and strategically (Cullivan et al, 1988;Muhairwe, 2009). In ECDPM's conceptual framework, an organisation is expected to influence the external environment through all the five core capabilities, especially through: (i) the capability to manage relationships, mobilise resources, network, build legitimacy, and protect their operating space; (ii) the capability to learn, strategize, adapt, reposition, and manage change; (iii) the capability to carry out core functions directed at the implementation of mandated goals; and (iv) the capability to encourage innovation and stability, manage complexity, and balance capability mix.…”