Managerial Staff Perceptions of Environmental Management Practices: A Preliminary Study from Kuala Lumpur Hotels

Abstract

This paper aims to explore the actual benefits of engaging Environmental Management Practices (EMPs) in hotels and identify whether it is purely a marketing strategy or an actual effort to conserve the environment. The study gathered data from primary as well as secondary sources. A qualitative approach through a structured interview was engaged for the study. The respondents were managerial staff from operational department in the selected leading hotels in Kuala Lumpur. The respondents who participated in the study were directly involved in the various EMPs. The findings revealed that EMPs were implemented in hotels to comply with the various accreditation bodies and for a better word of mouth for improved sales performance. The study can pave way for hotels to align their system and improvise their approaches toward implementing EMPs.