Managing escalation of collaboration processes in crisis mitigation situations

Georgakopoulos, Dimitrios; Schuster, H.; Baker, Donald G.; Cichocki, Andrzej

doi:10.1109/icde.2000.839386

Cited by 35 publications

(21 citation statements)

References 13 publications

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“…in consulting teams) a general process flow on a coarse-grained level of granularity can be defined, however, not specified to more detailed levels. Similar experiences were reported in [19]. Caramba aims at supporting the whole process continuum ranging from ad hoc processes with no underlying process model to modeled processes, including combinations thereof.…”

Section: Processes and Activitiessupporting

confidence: 57%

“…Similar requirements were presented in the area of crisis mitigation [19]. The CMI system [4,19] is focused on task forces for crisis mitigation scenarios. Caramba and CMI share many requirements regarding flexibility for process templates.…”

Section: Related Workmentioning

confidence: 98%

“…using roles only, but not skills). To the best of our knowledge, few KM systems provide interfaces to business process modeling and enactment systems (the domain of WfMS) [19,20,30,43]. Most KM systems enable users to retrieve artifacts from repositories (workspace metaphor), but rarely allow distribution and process awareness.…”

Section: Motivation and Contextmentioning

confidence: 99%

“…To our knowledge very few approaches exist today, which support highly dynamic processes such as in virtual teams or task forces [e.g. 8,19,24]. Well known, successful academic research has been undertaken in the area of adaptive workflow and research prototypes have been developed [e.g.…”

Section: Related Workmentioning

confidence: 99%

“…The trail of all activities (control flow and data flow) is visible to team members and coordination primitives are provided to solve underlying problems in work activities. Similar requirements were presented in the area of crisis mitigation [19]. The CMI system [4,19] is focused on task forces for crisis mitigation scenarios.…”

Section: Related Workmentioning

confidence: 99%

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Caramba—A Process-Aware Collaboration System Supporting Ad hoc and Collaborative Processes in Virtual Teams

Dustdar

2004

Distributed and Parallel Databases

113

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Abstract. Organizations increasingly define many business processes as projects executed by "virtual (project) teams", where team members from within an organization cooperate with "outside" experts. Virtual teams require and enable people to collaborate across geographical distance and professional (organizational) boundaries and have a somewhat stable team configuration with roles and responsibilities assigned to team members. Different people, coming from different organizations will have their own preferences and experiences and cannot be expected to undergo a long learning cycle before participating in team activities. Thus, efficient communication, coordination, and process-aware collaboration remain a fundamental challenge. In this paper we discuss the current shortcomings of approaches in the light of virtual teamwork (mainly Workflow, Groupware, and Project Management) based on models and underlying metaphors. Furthermore, we present a novel approach for virtual teamwork by tightly integrating all associations between processes, artifacts, and resources. In this paper we analyze (a) the relevant criteria for process-aware collaboration system metaphors, (b) coordination models and constructs for organizational structures of virtual teams as well as for ad hoc and collaborative processes composed out of tasks, and (c) architectural considerations as well as design and implementation issues for an integrated process-aware collaboration system for virtual teams on the Internet.

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Section: Processes and Activitiessupporting

confidence: 57%

Section: Related Workmentioning

confidence: 98%