Managing Information for Effective Business Partner Relationships

Murtaza, Mirza B.; Shah, Jaymeen R.

doi:10.1201/1078/44118.21.2.20040301/80421.7

Cited by 11 publications

(11 citation statements)

References 6 publications

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“…Recent surveys have found evidence of SOA platforms being used widely and SOA deployment growing rapidly [12]. However, critics have pointed out that the web services based SOA platform is nothing but another enterprise application integration paradigm, which adds more architectural and operational overhead than solving real problems [12]. Web services and SOA do bring additional maintenance costs with them since they involve customizing the existing interfaces to support the web services application programming interface (API).…”

Section: Soa Based On Web Servicesmentioning

confidence: 99%

“…It also provides a way to combine the business services across partner organizations and offer a unified service to the end user application. Recent surveys have found evidence of SOA platforms being used widely and SOA deployment growing rapidly [12]. However, critics have pointed out that the web services based SOA platform is nothing but another enterprise application integration paradigm, which adds more architectural and operational overhead than solving real problems [12].…”

Section: Soa Based On Web Servicesmentioning

confidence: 99%

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Does SOA Improve the Supply Chain? An Empirical Analysis of the Impact of SOA Adoption on Electronic Supply Chain Performance

Kumar

Dakshinamoorthy

Krishnan

2007

2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07)

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Service Oriented Architecture ("SOA") has been viewed as a strategic approach to IT that provides increased flexibility. However, there is scant research evidence of SOA adoption leading to tangible performance benefits across a cross section of firms. We fill this research gap by empirically analyzing the impact of SOA adoption on the performance of electronic supply chains for a cross section of large US firms. We find that adoption of SOA does lead to better performance of the electronic supply chain. We also find that SOA moderates firm's ability to leverage electronically integrated customers to achieve better electronic supply chain performance. Further, we show that the impact of SOA adoption is fully mediated through its moderation effect on the firm's ability to leverage electronically integrated customers to achieve higher electronic supply chain performance. Lastly, the paper discusses how IT managers can make informed SOA adoption decisions.

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Section: Soa Based On Web Servicesmentioning

confidence: 99%

Section: Soa Based On Web Servicesmentioning

confidence: 99%

Does SOA Improve the Supply Chain? An Empirical Analysis of the Impact of SOA Adoption on Electronic Supply Chain Performance

Kumar

Dakshinamoorthy

Krishnan

2007

2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07)

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“…These systems attempt to build closer and more productive supplier-reseller relationships by streamlining processes that run across suppliers, partners and customers; and by facilitating consistent communications between these players (Mirani et al 2001;Mitchell 2001;Murtaza & Shah 2004).…”

Section: Introductionmentioning

confidence: 99%

Making partner relationship management systems work: The role of partnership governance mechanisms

Storey

Kocabasoglu‐Hillmer

2013

Industrial Marketing Management

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This is the accepted version of the paper.This version of the publication may differ from the final published version. Permanent repository link Research Highlights While the adoption of PRM systems in supplier-partner relationships has been on the rise, the performance implications have not been straightforward. This study examines the more recent claim that the effectiveness of PRM systems is influenced by the mechanisms employed by the supplier to oversee their partners, that is, the partnership governance mechanisms they use.

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“…Therefore, successful implementation of PRM can resolve this problem by building strong relationships between the manufacturer and the channel partners (Heide, 1994;Suh et al, 2005;Vlachopoulou et al, 2005). Reduction in cost, hassle-free communication, timely supply of products, product delivery in right quantity, good customer service, broad range of products and specialised products, etc., are some of the benefits which can be realised from PRM (Hu, 2011;Murtaza and Shah, 2004;Vlachopoulou et al, 2005).…”

Section: Figure 1 Prm Coverage In Value Chainmentioning

confidence: 99%

“…The rationale for the study lies in the fact that PRM is gaining interest among the researchers and practitioners (Zablah et al, 2005;Hu, 2011;Storey and KocabasogluHillmer, 2013) and even considered important by various researchers for optimum business results (Mirani et al, 2001;Murtaza and Shah, 2004;Vlachopoulou et al, 2005;Ono and Kubo, 2009). Literature review section of this study uncovers the major research gaps indicating paucity of research in context of manufacturer-channel partner relationships and its impact on end-customers.…”

Section: Introductionmentioning

confidence: 99%

PRM index: a customer satisfaction enhancement tool for Indian automobile sector

Agarwal¹,

Singh

Agrawal

2017

IJMP

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Abstract:This study has proposed a Partner Relationship Management (PRM) index including the impact of relationship between manufacturers and channel partners on customers in Indian automobile sector. In-depth interviews and a standard methodology for scale development were followed by extensive literature review. Questionnaire survey of automobile customers, manufacturers and channel partners belonging to NCR and southern region of India was carried out. Initially for proposing PRM framework, a total of 330 responses were collected and analysed by carrying out factor analysis. Then for proposing PRM index, a case-based methodology was used, with a total of 91 (customers) and 53 (employees of automobile organisations) responses. The major factors identified include trust, commitment enhancement, customer intimacy, relationship enhancement and customer orientation. The proposed index will help in judging the impact of services on customers and possible areas for improvement with prime motive of enhancing the customer satisfaction scores on a continual basis.

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Managing Information for Effective Business Partner Relationships

Cited by 11 publications

References 6 publications

Does SOA Improve the Supply Chain? An Empirical Analysis of the Impact of SOA Adoption on Electronic Supply Chain Performance

Does SOA Improve the Supply Chain? An Empirical Analysis of the Impact of SOA Adoption on Electronic Supply Chain Performance

Making partner relationship management systems work: The role of partnership governance mechanisms

PRM index: a customer satisfaction enhancement tool for Indian automobile sector

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