Managing Organizational Conflicts: A Study among Organizations in Kosovo

Mustafa, Saxhide; Berani, Fatos; Berisha, Hajdin

doi:10.2478/jesr-2019-0003

Cited by 2 publications

(2 citation statements)

References 15 publications

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“…At the same time, Nannan Guobin Wu (2020) [17], and John Eke Akintokunbo (2020) [1] did a comparative literature consideration centered on effective management through apt conflict management, which birthed the recommendation towards proper education and skills in managing conflict. Mustafa S. et al (2019) [9] corroborated this view in their research, which objectively analyzed individuals' responses based on their education level; the research distinctly shows a more skilled conflict manager of the degree of their education.…”

Section: Analysis Of Recent Studiesmentioning

confidence: 67%

Enhancing Enterprise Management Systems Through Conflict Management Technologies

LEPEYKО,

LOHINOVA,

OMAROV

2023

Development Service Industry Management

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Modern communication, both at the level of society and an enterprise, is accompanied by conflicts. The nature of conflict is the incompatibility of the goals of one entity with the goals of another entity, which is a natural inherent feature of human relations. The way a person reacts to a conflict determines the negative or positive outcomes of any conflict. For this reason, it is business leaders who have the opportunity to resolve conflicts with the most significant positive effect if they have complete information about the nature of conflicts, their sources, ways of responding to them, and resolving them. Conflict presents challenges but also presents rich opportunities for improved relationships and problem-solving. Skillful management of conflicts is an invaluable skill for everyone in leadership positions. For this reason, the study proposes to evaluate and consider the importance of communication with five conflict management styles in an organization according to the TKI model (Thomas Kilman Model). The research emphasizes the need for effective communication skills in managerial situations to resolve conflicts and optimize work. The research was based on a survey of twenty-two employees and managers with long-time experience in different organizations who have had their share of conflict and have a grasp on managing conflicts. The results of the investigation demonstrate that out of the five proposed conflict resolution styles according to the TKI model, the most significant number of respondents lean towards the collaborative style (working towards a goal), which is appropriate in conflict management, and that for collaboration to be practical, the need for fast and effective communication is critical. However, some organizations may focus less on conflict, which can have negative consequences and affect the morale of all stakeholders, including employees and employers. Based on the survey, the TKI model is the optimal conflict management approach. Consequently, developing practical communication skills is crucial for managers, administrators, and stakeholders to manage conflicts and enhance productivity.

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Section: Analysis Of Recent Studiesmentioning

confidence: 67%

Enhancing Enterprise Management Systems Through Conflict Management Technologies

LEPEYKО,

LOHINOVA,

OMAROV

2023

Development Service Industry Management

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“…Especially in terms of direct guidance to the community. There needs to be harmony between local governments and universities in an effort to overcome this pandemic (Mustafa, Berani, Berisha, 2019). This is because the local government is less effective in providing guidance to the community with the policies issued.…”

Section: The Synergy Of Local Government and Higher Education In Facimentioning

confidence: 99%

Synergy of Higher Education Collaboration with Local Governments in Efforts to Overcome the COVID-19 Pandemic

Karomani

Mahpul

Satriawan

2021

AJIS

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The COVID-19 pandemic has had a serious impact on various aspects of Indonesia, especially the economy. The government has made countermeasures by issuing various policies and social programs. However, the implementation of policies is not necessarily followed by the attitude of the people who are not disciplined and indifferent. The role of higher education is very much needed to provide guidance with a humanist approach. Therefore, it is necessary to have a synergy of good cooperation between local governments and universities in facing obstacles in overcoming the COVID-19 pandemic. The research aims to analyze how the synergy between the government and universities is in overcoming the COVID-19 pandemic cases in the community. The research was conducted with a qualitative approach. The data were obtained through literature review and interviews with the Provincial Government of Lampung and the University of Lampung. The results of the study show that the synergy between the government and universities is good. This is shown by interaction and mutual support. Where the government acts as a policy maker and facilitator, while universities act as a support for implementation through community service programs.

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Managing Organizational Conflicts: A Study among Organizations in Kosovo

Cited by 2 publications

References 15 publications

Enhancing Enterprise Management Systems Through Conflict Management Technologies

Enhancing Enterprise Management Systems Through Conflict Management Technologies

Synergy of Higher Education Collaboration with Local Governments in Efforts to Overcome the COVID-19 Pandemic

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