Mapping information systems maturity: the case of the portuguese hospitality industry

Abstract

Hospitality is a highly competitive market that struggles to improve its performance. The use of technology is a critical factor for more efficient performance. To understand decision-makers' perception of information systems' influence and importance in their organisations, we conduct a case study in Portugal. The objective was to assess information systems' maturity level of independent hotels and small hotel chains, mapping the level to the hotel's characteristics. In addition, this study explores the types of systems used and hoteliers' main factors, drivers, and limitations to invest in information systems' maturity. We examined 86 companies, representing a total of 195 hotels. The analysis design was done following the Network Exploitation Capability (NEC) model. We found that, generally, hoteliers consider that their companies take more advantage of technology and information systems than they really do. These findings emphasise the importance of the use of technology in hospitality performance and the lack of knowledge that hoteliers have on the subject.

The Role of Competitive Advantage in Supporting the Hospitality Industry: Bibliometric Analysis

“…Furthermore, business sustainability is also a crucial theme in the context of enhancing competitive advantage. In the effort to maintain and enhance competitive advantage, companies tend to adopt socially and environmentally responsible business practices [23,24,25]. This aligns with the increasing global awareness of the social and environmental impacts of business activities [26,27].…”