“…In those cases we made efforts to gather their understanding of the steps they were responsible for and we centrally mapped their feedback onto the GLBPM. This procedure is in contrast to that used by another study that worked on a similar mapping but to a different reference model (Ausborn, Rotondo, and Mulcahy 2014). Gathering input from staff on their responsibility and then mapping centrally takes away the need for the concerned staff to understand GLBPM.…”
“…In those cases we made efforts to gather their understanding of the steps they were responsible for and we centrally mapped their feedback onto the GLBPM. This procedure is in contrast to that used by another study that worked on a similar mapping but to a different reference model (Ausborn, Rotondo, and Mulcahy 2014). Gathering input from staff on their responsibility and then mapping centrally takes away the need for the concerned staff to understand GLBPM.…”
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