Mapping the "How" of Collaborative Action

Wolf, Christine T.; Bullard, Julia; Wood, Stacy; Acker, Amelia; Paine, Drew; Lee, Charlotte P.

doi:10.1145/3311957.3359441

Cited by 4 publications

(5 citation statements)

References 13 publications

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“…In our case, the TFG was formed to represent staff (in sense-making, prioritising and articulating proposals), but they were also initiators of a feedback loop with the sessional body. In line with previous studies in the wider context of collaborative or crowdsourcing work [31,41,50,89], it has been shown that the feedback loop initiation and reflection provision can help mitigate potential biases and act as quality control and ensure the necessary validity.…”

Section: Design For Bias Reflexivitysupporting

confidence: 75%

“…Accountability is an important concern in any EVP. The nature and mechanisms by which it is achieved are key issues for the CSCW community, where attention has often been given to the kinds of coordination and cooperation processes and roles that must be put in place for successful collaborative action [89]. Traditionally, accountability can be difficult to achieve.…”

Section: Design For Bounded Accountabilitymentioning

confidence: 99%

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Designing for the Embedding of Employee Voice

Abdulgalimov

Kirkham

Lindsay

et al. 2023

Proc. ACM Hum.-Comput. Interact.

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Previous research on employee voice has sought to design technological solutions that address the challenges of speaking up in the workplace. However, effectively embedding employee voice systems in organisations requires designers to engage with the social processes, power relations and contextual factors of individual workplaces. We explore this process within a university workplace through a research project responding to a crisis in educational service delivery arising from the COVID-19 pandemic. Within a successful three-month staff-led engagement, we examined the intricacies of embedding employee voice, exploring how the interactions between existing actors impacted the effectiveness of the process. We sought to identify specific actions to promote employee voice and overcome barriers to its successful establishment in organisational decision-making. We highlight design considerations for an effective employee voice system that facilitates embedding employee voice, including assurance, bounded accountability and bias reflexivity.

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Section: Design For Bias Reflexivitysupporting

confidence: 75%

Section: Design For Bounded Accountabilitymentioning

confidence: 99%

Designing for the Embedding of Employee Voice

Abdulgalimov

Kirkham

Lindsay

et al. 2023

Proc. ACM Hum.-Comput. Interact.

View full text Add to dashboard Cite

show abstract

“…As many information scholars have shown, software intensive digital work, such as preserving software-dependent artifacts, is often hidden, obfuscated or abstracted. So revealing this digital labor and making it known from a theoretical perspective that unpacks collaborative actions as sociotechnical processes can lead to broader benefits of transparency and accountability of information institutions (Wolf et al, 2019). Accountability measures for those involved in digital labor of maintenance and coordination can be essential to both the design and transformation of future and current systems because we can support, intervene, and iterate processes in more effective and transparent ways.…”

Section: Background: Software Emulation Digital Preservation and Studying Workflowsmentioning

confidence: 99%

Emulation practices for software preservation in libraries, archives, and museums

Acker

2021

Asso for Info Science & Tech

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Emulation practices are computational, technical processes that allow for one system to reproduce the functions and results of another. This article reports on findings from research following three small teams of information professionals as they implemented emulation practices into their digital preservation programs at a technology museum, a university research library, and a university research archive and technology lab. Results suggest that the distributed teams in this cohort of preservationists have developed different emulation practices for particular kinds of “emulation encounters” in supporting different types of access. I discuss the implications of these findings for digital preservation research and emulation initiatives providing access to software or software‐dependent objects, showing how implications of these findings have significance for those developing software preservation workflows and building emulation capacities. These findings suggest that different emulation practices for preservation, research access, and exhibition undertaken in libraries, archives, and museums result in different forms of access to preserved software—accessing information and experiential access. In examining particular types of access, this research calls into question software emulation as a single, static preservation strategy for information institutions and challenges researchers to examine new forms of access and descriptive representation emerging from these digital preservation strategies.

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“…As many information scholars have shown, software intensive digital work, such as preserving software‐dependent artifacts, is often hidden, obfuscated or abstracted. So revealing this digital labor and making it known from a theoretical perspective that unpacks collaborative actions as socio‐technical processes can lead to the benefits of transparency and accountability (Wolf et al, 2019). In addition to the process of using software, the maintenance work involved in digital preservation infrastructures is typically hidden, not documented, or not well known in hierarchical organizations such as universities or academic libraries (The Information Maintainers et al, 2019).…”

Section: Background: Digital Preservation Practices Software Emulatimentioning

confidence: 99%

“…Researching workflows as processes can also reveal how infrastructure is made up of humans in their experiential knowledge and supporting efforts coordinating and maintaining information systems over time and in teams (Lee et al, 2006). This theoretical framework also emphasizes understanding the articulation and coordination amongst teams or members in an organization, because articulating existing or ongoing processes helps people know what they are doing as part of working with complex systems, such as an information organization responsible for providing software preservation services (Wolf et al, 2019). Finally, empirical observations about workflow processes, like the software emulation practices I researched, also enables the transparency and accountability of those processes once they have become formalized in place and enacted (Dourish, 2001; Wolf, 2019).…”

Section: Background: Digital Preservation Practices Software Emulatio...mentioning

confidence: 99%

Emulation encounters: Software preservation in libraries, archives, and museums

Acker

2020

Proc Assoc Inf Sci Technol

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This paper reports on early findings of research in 2019 following three small teams of information professionals as they implemented emulation strategies into their day‐to‐day work at a museum, a university research library, and a university research archive and technology lab. Findings are reported from workplace observations and semi‐structured interviews with preservationists (N = 25) as they implement software emulation programs in cultural heritage institutions that collect and preserve software for access. Results suggest that the distributed teams in this cohort of preservationists have developed different emulation practices for particular kinds of “emulation encounters” in supporting different types of use and users. I discuss the implications of these findings for digital preservation research and emulation initiatives providing access to software or software‐dependent objects, showing how implications of these findings have significance for those developing software preservation workflows and building emulation capacities. This article suggests that there are different emulation practices for preservation, research access, and exhibition undertaken by preservationists in libraries, archives, and museums; and in examining particular visions of access these findings call into question software emulation as a single, static preservation strategy for cultural heritage institutions.

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Mapping the "How" of Collaborative Action

Cited by 4 publications

References 13 publications

Designing for the Embedding of Employee Voice

Designing for the Embedding of Employee Voice

Emulation practices for software preservation in libraries, archives, and museums

Emulation encounters: Software preservation in libraries, archives, and museums

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