Maturity Models for Managing People in Software Development Teams: A Systematic Literature Review

Abstract

Human factors are fundamental to software development, hence the need to understand people-oriented maturity models in development teams. This article aims to identify the maturity models for people management in software development teams cited in the literature, in order to identify evidence about their use, benefits and limitations, and the human aspects involved. A systematic literature review (SLR) was carried out, where automatic searches were done in four search engines, congresses in the area of human factors within software engineering, in addition to a manual search. Evidence indicates that there are numerous models aimed at developing people in development teams, but few are applied. Models based on observation and informal discussion were found, as well as non-validated models, indicating the scarcity of models applicable to people in software engineering. However, complete but complex models were also found, indicating that a more transparent, dynamic and simple process is needed for people's development. In the observed human factors, emphasis is placed on communication, collaboration, knowledge, learning, self-management, motivation and skills in general.