Measurement Concept for Security in Mass Transportation

Passenger Perception of Security – A Methodical Approach for Public Mass Transportation Systems

“…Therefore an advanced approach has to be developed, with the help of the gained knowledge through the measurements [7]. This new approach must combine several scientific and industrial disciplines which should be interlinked together (quality management, acceptance measurements, regulatory frameworks for public mass transportation, sensor technologies etc.).…”

“…A new methodical approach, taking engineering and social science aspects into account, is appropriate to gain a measurement method for objective and subjective values. This differentiation between objective, situational data and subjective, perception of security is a basic demand in order to understand how public mass transportation customers feel in real situations [7]. A further reason is that perception of security change regarding the nationality of the customers [8].…”