Measures to be implemented in the hotel buffets during the COVID-19 pandemic

Abstract

Under the covid-19 pandemic, the profitability of the hotels will decrease, and the costs of the buffets will increase. It is essential to implement more efficient processes, while ensuring the safety of guests. The purpose of this study is to understand the future of hotel buffets amidst the COVID-19 pandemic. Four professionals from the Accor group were interviewed. They were purposefully chosen, due to their know-how in the F&B department. These professionals provided key recommendations and predictions on how hotels can adjust the buffet to a new reality. Their recommendations range from the transformation of the traditional buffet into an assisted buffet, to the implementation of new techniques to enhance the customer experience, and the growth of a healthy trend. The implementation of more efficient processes will also be essential for economic recovery. According to these professionals, the main challenge will be to generate a feeling of trust among customers.

https://www.tmstudies.net/index.php/ectms/issue/view/74

“…According to the findings, fixed and variable costs of hotels (e.g., cleaning, room, technology, management, and staff) increased due to COVID-19, while the occupancy rate limit (maximum 60%) caused cancellations and loss of revenue. These findings support previous research in hotel operating cost (e.g., Pavlatos, Kostakis & Digkas, 2021;Hameed, Mahomed, & Carvalho, 2021;Milovanovic, 2021). Kaushal & Srivastava (2020) also highlighted the difficulty of managing high fixed costs in response to reduced business volumes of hotels that are sensitive to shocks and instability.…”

Comparing efficiency in all-inclusive and bed and breakfast hotel businesses: a multi-period data envelopment analysis in Turkey

“…Today, tourists are more drawn to accommodation with safety and security measures, so AI may constitute tourism's most demanding concept if a new approach to catering is adopted. For instance, radical changes in the design of open buffets by reducing the food items or avoiding self-service are expected to positively influence customers' feelings of trust (Hameed et al ., 2020). However, it may increase labour costs and lead to dissatisfaction among hotel guests with limited service offerings.…”

Predicting the determinants of academic conference participation decision-making in the post-pandemic situation: the case of Indonesia

“…Since people's primary concern during the pandemic is their health, thus this study includes safety measures variables in the framework. Previous studies which have included safety measures in the theoretical framework in tourism are only restaurants and cruise industries (Bove and Benoit, 2020; Hameed et al , 2021; Pan et al , 2021). However, to the best of researchers' knowledge, this is the first study that incorporates safety measures and trust towards the academic conference organisers and hotel as the place of conference.…”

“…The customer is considering many aspects before they make the decision. One of the considerations is safety measures that have been linked to the customer's willingness to engage in a social gathering (Bove and Benoit, 2020; Hameed et al , 2021; Pan et al , 2021).…”

“…The questionnaire contained a total of 35 questions. The independent variables are safety measure with six questions (Pan et al , 2021; Hameed et al , 2021; Bove and Benoit, 2020), Conference factors with three questions (Mair and Thompson, 2009; Yoo and Zhao, 2010), intervening opportunity with four questions (Mair et al , 2018) and Location factors four questions (Pavluković and Cimbaljević, 2020; Zhang et al , 2007). The mediating variables are educational and professional opportunities (Pavluković and Cimbaljević, 2020; Grant and Weaver, 1996) and trust (Kim et al , 2017), each with six items.…”