Measuring Experience of Care: Availability and Use of Satisfaction Surveys in Residential Intervention Settings for Children and Youth

Alexander, Marvin Cain

doi:10.1080/0886571x.2015.1043790

Search citation statements

Order By: Relevance

Paper Sections

Select...

Citation Types

Supporting

Mentioning

Contrasting

Year Published

2019

2024

Publication Types

Select...

Article2

Book1

Relationship

Self Cite0

Independent3

Authors

Journals

Cited by 3 publications

References 23 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

Measuring the experience of consumers: reliability and factorial structure of the Take Two stakeholder survey

Frederico¹,

Cox

Hameed

2019

Children Australia

View full text Add to dashboard Cite

The service user experience of children, their families and other stakeholders in a therapeutic program should inform quality of care, practice and organisation of services. Children referred to Take Two are clients of Child Protection for whom abuse and neglect have been substantiated. This paper aims to describe the development of the Take Two Stakeholder Survey, as well as to examine the reliability and factorial structure of the survey. In addition, the experience of consumers utilising the service will be described together with recommendations for clinical practice improvements and enhanced consumer engagement.

show abstract