Measuring Information Technology Capability of Export-Focused Small or Medium Sized Enterprises in China

Zhang, Man; Sarker, Suprateek; McCullough, Jim

doi:10.4018/jgim.2008070101

Cited by 31 publications

(57 citation statements)

References 71 publications

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“…SMEs located there are on the economic periphery and their motivation to engage IBTs, and in particular e-CRM, may be accentuated (Gilmore et al, 2007;Ritchie & Brindley, 2005). The sample for this study centred on the broader service sector, where it is noted as being particularly amenable to CRM and e-business initiatives (Eichorn, 2004;Zhang, Sarker, & McCullough, 2008). This sector includes firms Journal of Strategic Marketing 131 delivering professional services, tourism firms, retail firms and manufacturing services among others.…”

Section: Methodsmentioning

confidence: 98%

Exploring and explaining SME marketing: investigating e-CRM using a mixed methods approach

Harrigan

Ramsey

Ibbotson

2012

Journal of Strategic Marketing

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Small and medium-sized enterprises (SMEs) are vital to our economies, and they perform marketing resembling customer relationship management (CRM) theory. This study investigated the role of technology on the CRM activities (i.e. e-CRM) of SMEs in Ireland. This paper both reports the findings and the methodological process undertaken, which was a mixed methods research design comprising quantitative and qualitative methods. Hence this paper constitutes a methodological contribution to the small business discipline. Regarding the research problem, the research design facilitated significant theoretical and practical contributions to small business marketing, regarding using technology in customer communication and customer information management in e-CRM. SMEs are performing e-CRM that enables customer communication and customer information capabilities, but challenges focus on balancing e-communication with traditional communication and integrating technologies into existing processes. For SME owner-managers, 'Ten Commandments for e-CRM' are presented as the paper's managerial take-away.

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Section: Methodsmentioning

confidence: 98%

Exploring and explaining SME marketing: investigating e-CRM using a mixed methods approach

Harrigan

Ramsey

Ibbotson

2012

Journal of Strategic Marketing

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“…En principio, su conceptualización era netamente técnica, pero ha evolucionado hacia la inclusión de aspectos gerenciales, definiéndose como la habilidad de una organización para aprovechar el recurso de ti en el cumplimiento de los objetivos estratégicos y mejoramiento de los procesos de negocio (Zhang, Sarker & McCullough, 2008;Rodríguez & Peña, 2012).…”

Section: Capacidad En Tiunclassified

“…Esta visión a su vez ha tenido una evolución en la conceptualización de la capacidad en ti, desde caracterís-ticas netamente técnicas hacia la inclusión de aspectos gerenciales (Zhang et al, 2008). Respecto a los resultados de esta corriente, se encuentran estudios con resultados favorables durante la década del 2000 (Bharadwaj, 2000;Santhanam & Hartono, 2003), pero recientemente un estudio ha encontrado resultados contradictorios (Chae et al, 2014), posiblemente motivados por factores como los cambios en la industria de las ti y la estandarización de los sistemas de información (tabla 5).…”

Section: Autores Dimensiones De Capacidad En Tiunclassified

Capacidad en tecnologías de la información y desempeño organizacional: un estudio en el contexto colombiano

Ospina

Pinzón

2018

Innovar

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Considerando el contexto colombiano de inversión y adopción de tecnologías de información (TI) en las mipymes, se estudia la relación entre la capacidad en ti, capacidades organizacionales y desempeño en un grupo de mipymes que se dedican al comercio de productos textiles, con el fin de identificar si existe un vínculo directo o indirecto entre estos conceptos. A partir del análisis de los datos recolectados en 102 mipymes colombianas, se identifica una relación indirecta y significativa entre la capacidad en ti y el desempeño organizacional, mediada por la capacidad de gestión de clientes.

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“…Zhang et al [57] Developed and validated an IT capability measurement scale including IT architecture, IT infrastructure, IT human resource, and IT relationship resource. [71] empirically examined the effect of IT infrastructure on total cost of supply chain operations and found a negative relationship between them.…”

Section: It Infrastructurementioning

confidence: 99%

IT infrastructure capabilities and IT project success: a development team perspective

Zhang

Barkhi

2010

Inf Technol Manag

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In this research we investigate how IT infrastructure capabilities are related to IT project success from a development team perspective. We first conduct an extensive literature review and summarize the insights to suggest an IT infrastructure base model. Drawing upon several other bodies of literature, particularly the psychology literature, we then build upon the base model to propose an integrative research model for IT project success that considers both actual and perceived effects of IT infrastructure capabilities. This research model argues that (1) teamwork quality mediates the effect of technical and human IT infrastructure capabilities on IT project success, and (2) team perceptions of both IT infrastructure and team capabilities shape team perceived likelihood of project success, which subsequently affects team commitment that is crucial to IT project success. We also propose a directeffect model that directly links all constructs to IT project success so that we can test the efficacy of our proposed research model by comparing all three models. We then collect empirical data (n = 91) through an online survey of CIO/CTOs and team leaders. All three models are evaluated and compared using the partial least squares method. The results show strong support for the proposed research model except for two IT infrastructure components. We discuss the practical and theoretical implications of the findings, and suggest several ways this research can be extended.

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Measuring Information Technology Capability of Export-Focused Small or Medium Sized Enterprises in China

Cited by 31 publications

References 71 publications

Exploring and explaining SME marketing: investigating e-CRM using a mixed methods approach

Exploring and explaining SME marketing: investigating e-CRM using a mixed methods approach

Capacidad en tecnologías de la información y desempeño organizacional: un estudio en el contexto colombiano

IT infrastructure capabilities and IT project success: a development team perspective

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