Measuring mediating factors in the use of interpersonal sensitivity in organizations

Lee, Sang‐Hyun; Dubinsky, Alan J.; Kim, Juyoung

doi:10.1016/j.jbusres.2012.02.027

Cited by 2 publications

(3 citation statements)

References 13 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In addition to the weight of the emotional load carried by workers, there is likely to also exist a cognitive load caused by mandated harmdoing enactment. 11 Given that these tasks cause some form of pain to another individual, the perceived salience of the task is likely to be enhanced. 13 For example, when a practitioner knows that drawing blood will cause physical pain to a child, that individual is likely to want to ensure that the job is performed quickly and properly the first time so that it does not have to be repeated and the child does not have to suffer due to our own error.…”

Section: The Effects Of Necessary Evils On Healthcare Professionalsmentioning

confidence: 99%

See 1 more Smart Citation

Causing harm but doing good: Recognizing and overcoming the burden of necessary evil enactment in healthcare service professions

Andiappan

2022

Health Serv Manage Res

View full text Add to dashboard Cite

Necessary evils – defined as acts that cause physical, psychological, or emotional harm to victims but are for the greater good of either the victim or society - are an everyday occurrence in the healthcare industry across the globe and across healthcare service professions. Healthcare professionals are tasked with behaviors that result in pain and suffering (e.g. nurses providing shots to patients; oncologists communicating cancer diagnoses) for the betterment of their patients and stakeholders. Although these behaviors are professionally mandated, they can also be cognitively and psychologically taxing for enactors. The current conceptual paper explores the undesired effects of performing necessary evils and proposes various actions through which healthcare organizations can reduce the negative repercussions of necessary evil enactment on healthcare service professionals.

show abstract

Section: The Effects Of Necessary Evils On Healthcare Professionalsmentioning

confidence: 99%

“…Moreover, such studies often focus on the affective labor involved and less so on the cognitive component (e.g. 11,12 ). This paper pushes the literature forward by conceptually working on these two gaps, providing avenues for future empirical research.…”

Section: Introduction: Necessary Evils In Healthcare Service Professionsmentioning

confidence: 99%

Causing harm but doing good: Recognizing and overcoming the burden of necessary evil enactment in healthcare service professions

Andiappan

2022

Health Serv Manage Res

View full text Add to dashboard Cite

show abstract

“…Aside from those few sadistic individuals, it is safe to assume that the majority of enactors who have to participate in events that hurt another person feel a certain level of anxiety, guilt, remorse, and discomfort (Lee et al 2012). On an interpersonal level, most individuals are reluctant to admit their part in hurting another person, particularly when that person is not deserving of specific punishment (Hampton 1984).…”

Section: Dissonance Reduction and Responsibility Attributionmentioning

confidence: 99%

A Difficult Burden to Bear: The Managerial Process of Dissonance Resolution in the Face of Mandated Harm-Doing

Andiappan

Dufour

2015

J Bus Ethics

View full text Add to dashboard Cite

This conceptual paper draws on cognitive theory and attribution theory to develop a process model of managerial dissonance and responsibility attribution after harmdoing. Although extant harm-doing literature assumes managerial backing for such decisions, this study suggests that there will, at times, be acts of organizationally mandated harm-doing (e.g., pay freezes) that managers believe are unnecessary. In these cases, it is proposed that managers will experience dissonance from enacting the harm-doing event, resulting in the externalization of responsibility to either the organization or the harm-doing target. This paper examines the challenges faced by the manager through each phase of the dissonance resolution process and possible outcomes of the process. This study concludes with the model's implications for moral theorizing.

show abstract

Measuring mediating factors in the use of interpersonal sensitivity in organizations

Cited by 2 publications

References 13 publications

Causing harm but doing good: Recognizing and overcoming the burden of necessary evil enactment in healthcare service professions

Causing harm but doing good: Recognizing and overcoming the burden of necessary evil enactment in healthcare service professions

A Difficult Burden to Bear: The Managerial Process of Dissonance Resolution in the Face of Mandated Harm-Doing

Contact Info

Product

Resources

About