Measuring Service Utilities in Service Value Networks

Ren, Jinluan; Liu, Lihua; Zhao, Liping; Li, Bo; Xing, Ruben

doi:10.4018/ijisss.2017040101

Cited by 3 publications

(3 citation statements)

References 42 publications

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“…A primitive service is a candidate atomic service, with a specific service capability. A complex service is a service requested by a consumer, which is a composition of a set of primitive services [16]. To support the implementation of services for customers, there must be a corresponding service system to compose various primitive services together.…”

Section: Service and Service Processmentioning

confidence: 99%

“…Therefore, the new way of value generation proposed by service value networks has greatly expanded the understanding of value and value generation scenarios. SVNs encompass multi-way collaborations between different service actors, comprising service providers, enablers, consumers, and other stakeholders [16]. As a node in the service value networks, firms must recognize and act on value creation in the context of networks and integrate and transform micro-specialized competences into complex value propositions with market potential [32].…”

Section: Service Value Networkmentioning

confidence: 99%

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A Method for Building Service Process Value Model Based on Process Mining

Zhou

Zacharewicz²,

Chen

et al. 2020

Applied Sciences

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With the emergence and development of servitization, more and more enterprises are turning from product focus to service focus. Service is customer-oriented, and driven by customer requirements. Value is the goal pursued by all actors in the service. In order to analyze the mechanism of multi-actor collaborative value creation in the service process, this paper proposes a method for building a service process value model, based on process mining. Driven by the raw data and an event log of service activities and processes in the real world, stored in the service system, the method uses process mining techniques and combines domain knowledge to describe the construction steps of the service process value model at the conceptual level. We focus on the specific processes and activities in the service, and mainly consider the value creation of the activity. The model proposed in this paper aims, to reflect how service actors co-create value in the actual execution of service processes, and to help service actors achieve their value goals. We use a case study inspired by an industrial case to validate our idea. Moreover, we develop a new plug-in, based on the α-algorithm for ProM, to realize the model construction in the case study.

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Section: Service and Service Processmentioning

confidence: 99%

Section: Service Value Networkmentioning

confidence: 99%

A Method for Building Service Process Value Model Based on Process Mining

Zhou

Zacharewicz²,

Chen

et al. 2020

Applied Sciences

View full text Add to dashboard Cite

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“…,value-basedREhasgainedwideattentioninacademia.Wanget al(2010)summarized fivetypicalservicevalueexchangepatterns,includingdirect-to-consumerpattern,outsourcingpattern, mashupandaggregationpattern,crowdsourcingpatternandthird-partypaymentpattern.Thenthey proposedapattern-orientedservicedesignandevolutionapproach,whichidentifiedfine-grained softwareservicesfromthechoreographyscenariosobtainedbyde-couplingthehigh-levelSVN. Ren et al(2017)…”

Section: Related Workmentioning

confidence: 99%

A Value-Driven Modeling Approach for Crossover Services

Liu

Wang

et al. 2020

International Journal of Web Services Research

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In recent years, crossover services have attracted wide attention as an emerging service mode in the modern service industry. Crossover services can offer values that cannot be provided by single-domain services, and they usually need to cross the boundaries of domains, organizations, and processes, which puts forward more challenges for requirements modeling and analysis under the crossover scenarios. Given the characteristics of crossover services, the authors propose a value-driven meta-model framework from multiple viewpoints to support the requirements analysis of crossover services, which consists of three parts: a value network, a goal network, and a service network. Based on the proposed meta-model framework, a value-driven crossover service modeling tool is developed to help requirements analysts in requirements analysis and design, and a case study is presented to illustrate the usage of the proposed approach. Finally, we evaluate our methods and tools using a controlled experiment, and the experimental results show the effectiveness of the approach.

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