2017
DOI: 10.9734/bjemt/2017/33021
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Measuring Services Quality: Tabuk Municipal

Abstract: The two authors contributed at drafting and writing. Author OAS conducting the analysis. While author Alharbi looked for relevant articles and designed the Questionnaire and made the data collection and by joining efforts with author Sayed made the results interpretation. The recommendations were established based on several discussions between the two authors. Both authors read and gave their final approval of the version to be published.

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Cited by 4 publications
(2 citation statements)
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“…Typically, Likert-type scales of 1-5 represent answer sensitivity, showing a relative strength of each response and avoiding extreme responses of " agree" or " disagree" . The five-point scale is easy to understand, and accurately captures respondents' opinions (Alharbi and Sayed, 2017) without diminishing the response rate due to frustration (Babakus and Mangold, 1992). The final value of each factor was determined by multiplying the rank of the criterion by the relative importance.…”
Section: Swot Analysismentioning
confidence: 99%
“…Typically, Likert-type scales of 1-5 represent answer sensitivity, showing a relative strength of each response and avoiding extreme responses of " agree" or " disagree" . The five-point scale is easy to understand, and accurately captures respondents' opinions (Alharbi and Sayed, 2017) without diminishing the response rate due to frustration (Babakus and Mangold, 1992). The final value of each factor was determined by multiplying the rank of the criterion by the relative importance.…”
Section: Swot Analysismentioning
confidence: 99%
“…Además, Alharbi & Sayed, (2017), menciona que la calidad del servicio se encuentra basado en las habilidades que tiene el personal de las municipalidades para brindarlo, por lo que tienen que estar constantemente capacitados; también el desarrollo de estrategias mediante el uso de incentivos permite el incremento del nivel de calidad de los servicios en las municipalidades.…”
Section: Calidad En Los Servicios Públicos 1 | Calidad De Serviciosunclassified