Mediated relationships between the constituents of service quality and behavioural intentions: a study of women's college basketball fans

A service quality framework in the context of professional football in Greece

“…These results are consistent with Koo et al's (2008) study, which was conducted among collegiate basketball teams in the US. Koo et al (2008) reported that Overall Service Quality perceptions partially mediated the relationship between service quality dimensions and fan satisfaction. Similar results were presented by Dagger et al (2007), who conducted a study in the context of health services.…”

“…With one notable exception (Koo, Andrew & Kim 2008), no published studies have adopted the formative approach and treated service quality dimensions as antecedents of Overall Service Quality. Using the formative approach (Dabholkar et al, 1996;Dagger et al, 2007;Hightower et al, 2002), we suggest that sports consumers, along with the evaluation of different services attributes, form an overall evaluation of service quality that is not necessarily the average score of its dimensions but a separate multi-item construct (Dabholkar et al, 2000).…”

Effect of Event Service Quality and Satisfaction on Happiness Among Runners of a Recurring Sport Event

“…Their strength is not only evident in their value as economic impact "products" but also as agents of social impact. Surprisingly, past research has rather neglected the importance of social outcomes for organizations, focusing solely on investigating the economic outcomes (i.e., intentions to repurchase) of the event evaluation process (Brady et al, 2006;Clemes et al, 2011;Koo, Andrew, & Kim, 2008;Theodorakis et al, 2013;Tsuji et al, 2007;Yoshida & James, 2010). As Dagger and Sweeny (2006) put forward, in leisure settings, outcomes from participation have a positive influence on peoples' well-being, and not only are they associated with the marketing activity, but they are also twinning together with economic benefits for the organizations.…”

Marketing de intangíveis: A servicescape e o uso das evidências físicas para a projeção dos ambientes de serviço

“…A análise dos resultados segue a sequência de público-alvo, Ambiente, Construtos, Fatores e Variáveis. Analisando o público alvo dos artigos selecionados, foi constatado que somente dois estudos (Naqshbandi, Muzamil, & Munir, 2011;Koo, Andrew, & Kim, 2008) não utilizaram consumidores para avaliar a servicescape e sim estudantes.…”

“…(1996); Hightower Jr, Brady e Baker (2002);Grace e O'cass (2005);Reimer e Kuehn (2005);Nguyen (2006); Harris e Ezeh (2008); Koo, Andrew eKim (2008); O'cass eGrace (2008); Kim e Moon (2009); Reynolds e Harris (2009); Riviezzo, De Nisco e Napolitano (2009); Wang, Hsu e Fang (2009); Bruggen, Foubert e Gremler (2011); Ismail (2011); Minkiewicz, Evans, Bridson, e Mavondo (2011); Naqshbandi, Muzamil e Munir (2011); Daunt e Harris (2012a; b); Miles, Miles e Cannon (2012); Nguyen, Dewitt e Russell-Bennett (2012); De Nisco e Warnaby (2013); Dong e siu (2013); Hightower (2013); Campbell e Dipietro (2014); Fernandes e Neves (2014); Lim (2014); Lund e Marinova (2014); Chen, Raab e Tanford (2015); Collier e Barnes (2015); Lee, Wang e Cai (2015). Educacionais Chang, Jeng e Hamid (2013) Transportes Pantouvakis (2010); Chiou e Chen (2012); Hooper, Coughlan e Mullen (2013) Online Tuzovic (2008); Harris e Goode (2010); Roy, Lassar e Butaney (2014)…”