Mediating Role of Communication Satisfaction in the Effect of Interactional Justice on Organizational Citizenship Behavior: The Case of Public University

Abstract

In this study, it was aimed to examine the effect of interactional justice perceptions and communication satisfaction levels of employees on organizational citizenship behavior (OCB) and to determine whether communication satisfaction has a mediating role in the relationship between interactional justice and organizational citizenship behavior. For this purpose, data was collected from the academic and administrative staff of Osmaniye Korkut Ata University through a questionnaire. In the study, frequency analysis, normality test, exploratory and confirmatory factor analysis, reliability analysis, Pearson correlation analysis, path analysis with structural equation model (SEM) and Sobel test were used. As a result of the analyzes, it has been determined that interactional justice affects communication satisfaction and organizational citizenship behavior. It was found that communication satisfaction also affects organizational citizenship behavior. In addition, it has been revealed that communication satisfaction has a mediating role in the effect of interactional justice on organizational citizenship behavior.

Organizational Citizenship Behavior and Organizational Justice; Mediatory Role of Job Satisfaction and Knowledge Sharing

“…Prior research has linked interactional justice, or how individuals are treated in social interactions, to OCB. Another research investigated the organizational citizenship behavior and interactional justice are interconnected with regard to interpersonal positive emotions (Köksal & Yeşı̇Ltaş, 2021). In accordance with the empirical evidence, interactional justice substantially boosts the OCB.…”