Mediative approach as a social and psychological tool of pedagogical diagnostics existing business processes.

Abstract

Mediation is actively used in dispute resolution practice in organizations and labor collectives in national and international companies abroad. In the Russian Federation, such activities – educational, legislative and practical – are conducted by the Scientific and Methodological Center for Mediation and Law. A significant obstacle associated with the possible introduction of mediation in the practice of large Russian commercial holdings is the specifics of personal experience of business owners themselves. Basically such enterprises were created in the 90s of the XX century, and differ in criminal stories of their appearance. Mediation is not suitable for resolving all industrial disputes.In our opinion, based on the study of literature on the subject of studying the boundaries of mediation application in the management of industrial conflicts – fundamental, i.e., those that relate to the characteristics of people, and systemic, i.e., those that relate to the organizational structure of the enterprise.