Method and methodology in housing user research

Furbey, Robert; Goodchild, Barry

doi:10.1080/02673038608720574

Cited by 14 publications

(11 citation statements)

References 4 publications

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“…Already, by the early 1990s, the practice was being heralded as an effective means of listening to consumers and thus integral to a more demand‐responsive operational style of social landlordism (Satsangi and Kearns, 1992; Gubbay, 1999). This can be traced back to the 1960s in the context of optimizing the architectural design of housing estates (Furbey and Goodchild, 1986).…”

Section: Tenant Satisfaction Measurement: Development and Critiquesmentioning

confidence: 99%

“…Tenant satisfaction measurement, as conventionally undertaken and reported, has evoked a number of specific criticisms. First, there is the contention that ‘satisfaction’ is a nebulous construct or imprecise concept imposed by the researcher on the interviewee and ‘which may or may not form a significant part in the latter's system of meanings’ (Furbey and Goodchild, 1986, p. 173). In questioning the validity of the satisfaction concept, there are similarities between this argument and the perspectives incorporated in Schwartz's arguments as outlined above.…”

Section: Tenant Satisfaction Measurement: Development and Critiquesmentioning

confidence: 99%

“…Already, by the early 1990s, the practice was being heralded as an effective means of listening to consumers and thus integral to a more demand-responsive operational style of social landlordism (Satsangi and Kearns, 1992;Gubbay, 1999). This can be traced back to the 1960s in the context of optimizing the architectural design of housing estates (Furbey and Goodchild, 1986). By the 1980s, social landlords were beginning to face new demands to demonstrate effectiveness and accountability under the newly dominant paradigm in which welfare agency service users began to be portrayed as 'customers' with the right to expect high-quality service provision.…”

Section: Tenant Satisfaction Measurement: Development and Critiquesmentioning

confidence: 99%

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Tenant satisfaction assessment in social housing in England: How reliable? How meaningful?

Pawson

Sosenko

2011

Int J Consumer Studies

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Since the 1980s there has been a growing emphasis on consumerizing welfare services as a form of provider accountability and as part of the commercialization of public agencies, which has formed part of the New Public Management reforms. Associated with this, the structured measurement of tenant satisfaction is well established in England's social housing sector and has become increasingly important in informing official assessments of social landlord effectiveness. This paper investigates whether published tenant satisfaction scores are sufficiently reliable and robust to serve as a pre‐eminent and unambiguous service quality measure, examines the validity of comparing recorded satisfaction rates for social landlords operating in different social and demographic contexts, and looks into how raw survey results could be adjusted to take account of ‘context’ factors outside a landlord's direct control.

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Section: Tenant Satisfaction Measurement: Development and Critiquesmentioning

confidence: 99%

Section: Tenant Satisfaction Measurement: Development and Critiquesmentioning

confidence: 99%

Section: Tenant Satisfaction Measurement: Development and Critiquesmentioning

confidence: 99%

See 1 more Smart Citation

Tenant satisfaction assessment in social housing in England: How reliable? How meaningful?

Pawson

Sosenko

2011

Int J Consumer Studies

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“…Since the early 1960s, resident HS has been in use as a basis for optimizing the architectural design of large housing projects, where feedback was collected from the residents with regard to their views on the physical features of proposed housing development and then feeding those views back into the design process. The method of choice for assessing housing satisfaction today uses structured surveys followed by statistical correlation of variables (Furbey & Goodchild, 1986). From the 1980s, HS has been a key tool to assess and improve the performance of housing developers, and government housing policies (Amerigo & Aragones, 1997).…”

Section: Literature Reviewmentioning

confidence: 99%

Residents' Satisfaction with Public Housing in Hulhumale' Area of Male', Maldives

Mohit

Azim

2018

ajE-Bs

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This paper examines the residents' satisfaction with public housing in the Hulhumale' area of Male' in Maldives, with a focus on physical features, the provision of services, public facilities and the social environment in the housing area and their contributions to residents' overall housing satisfaction. The findings show that a majority of the residents is only slightly satisfied, though satisfaction levels are generally higher for the provision of services and public facilities, compared to the satisfaction with physical space in the housing unit and the social environment in the neighbourhood. The study infers that merely providing housing does not ensure success of housing development and policies in the Maldives.

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“…Where such papers have been published, they have usually concerned quantitative methods and statistical models (Dodgson and Topham, 1990;Furbey and Goodchild, 1986;Galster and Hedman, 2013;Kramer, Kronbichler and Van Welie, 2011;Mullins, 2006) although there are some notable exceptions (Jacobs, 2001;Goodchild, O'Flaherty and Ambrose, 2014). Method is at the core of research since it is the mechanism which transforms ideas, arguments, questions and hypotheses into tangible data.…”

Section: Introductionmentioning

confidence: 99%

Ethnography and homelessness research

Hoolachan

2015

International Journal of Housing Policy

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Papers dedicated solely to research methods are rare within housing studies. This is despite the importance of ensuring methodological rigour within studies that may go on to influence further research, practice and policy. Likewise ethnographic housing research is relatively uncommon even though this approach captures data at a greater level of depth than other methods. Building upon the work of prominent housing researchers who advocate the use of ethnography, this paper highlights the benefits of this approach for housing and homelessness studies, as well as discussing some of its challenges.An overview of ethnography is given to outline its origins; theoretical influences; benefits and challenges in relation to homelessness research. A study that focused on the drug and alcohol behaviours of young, homeless people in Scotland is then introduced. Drawing on this study, a reflexive account of researcher bias and self-disclosure is presented along with consideration of the processes involved in building trust and obtaining informed consent in ethnography. The paper argues that it is useful to consider method within housing research and that ethnography is a valuable approach, particularly in a time where there is growing interest in the lived experiences of people in relation to housing.

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Method and methodology in housing user research

Cited by 14 publications

References 4 publications

Tenant satisfaction assessment in social housing in England: How reliable? How meaningful?

Tenant satisfaction assessment in social housing in England: How reliable? How meaningful?

Residents' Satisfaction with Public Housing in Hulhumale' Area of Male', Maldives

Ethnography and homelessness research

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