Method to integrate management tools aiming organizational excellence

Bernardo, Samuel; Rampasso, Izabela Simon; Quelhas, Osvaldo Luiz Gonçalves; Filho, Walter Leal; Anholon, Rosley

doi:10.1590/0103-6513.20210101

Cited by 9 publications

(12 citation statements)

References 41 publications

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“…Practically, when incorporating strategic objectives, a substantial amount of data (internal/external) will be available to companies to support the management of the business, being, in this way, essential to the efficient formulation and implementation of the sustainable business model (SBMs), these that necessarily better translate strategic objectives into measurable elements (Battilana et al, 2020;Bernardo et al, 2022). Therefore, given that the concept of "Quality is the "[...] degree to which a set of inherent characteristics of an object fulfils requirements [...]" (International Organization for Standardization, 2020, p. 21), and a specified requirement must be declared, implicit and mandatory, these measurable elements are the IMS assessment requirements.…”

Section: Ims Quality Assessment Processmentioning

confidence: 99%

“…The production process in mining refers to an aggregate production plant, which consists of distinct process operations, each operated with multiple objectives for plant operators and managers. Thus, the complexity of implementing the IMS increases, and demand for an integration of management tools that better translates strategic objectives into measurable elements at the operation level (Bernardo et al, 2022;Bhadani et al, 2020).…”

Section: Maturity Assessment Processmentioning

confidence: 99%

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Development of a measurement instrument to evaluate integrated management systems and differences in perception: an approach to item response theory and the quality management process

Fernandes

Rocha

Coelho

et al. 2023

Prod.

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Paper aims:The first aim is methodological, by developing a conceptual model to describe the internal relationship environment (IRE), the critical factors that impact this environment, the characterization of the parties involved, and their relationships. The second is practical and instrumentalizes the model to measure the effect of differences perceived by internal customers.Originality: Distinct works focus on the formulation of management systems, successful implementation, or external and market environmental factors, although there is a lack of studies that relate organizational performance to differences in perceived quality between the parties.Research method: The methodology followed a flow of collection/analysis, of the informational data of the company, sketch of the model and flow of information, exploratory focus group, thematic analysis of content, and confirmatory focus group. Then, the procedure of operationalization of the model. Main findings:The conceptual model and its instrumentalization describe the apparent relationships between the support team and the operations teams, the underlying relationships of the ERI with the company's management model, and organizational performance. Implications for theory and practice:In practice, the proposed measurement instrument allows evaluation of the effects of differences in the perceived quality of internal customers.

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Section: Ims Quality Assessment Processmentioning

confidence: 99%

Section: Maturity Assessment Processmentioning

confidence: 99%

Development of a measurement instrument to evaluate integrated management systems and differences in perception: an approach to item response theory and the quality management process

Fernandes

Rocha

Coelho

et al. 2023

Prod.

View full text Add to dashboard Cite

show abstract

“…The study provides a quantification of interdependencies between different financial performance measures such as profit margin (PM), profit growth rate (PGR), return on assets (ROA), return on equity (ROE), and economic value added (EVA). Bernardo et al (2022) developed a method that integrates multiple management tools for organizational excellence in medium and large enterprises. The method was developed considering tools and concepts well-established in the literature, such as Lean Thinking, Six Sigma, and Balanced Scorecard, among other management tools.…”

Section: Literature Reviewmentioning

confidence: 99%

Organization Performance Composite Index Under Fuzziness: Application on Manufacturing Organization

Santty

Zaher

Saeid

2023

Production Engineering Archives

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Measuring the organization’s performance is essential for continuous improvement and operational excellence. Appropriate organizational measures include multiple dimensions. The relative importance of the multiple dimensions varies depending on the organization’s context and the management team’s visions. The vagueness and ambiguity in the management team’s perspective toward the dimensions and associated sub-indicators show fuzzy property. This paper aims to synthesize the overall organization performance in one aggregated index, engage the management team through index formulation, deal with ambiguity and vagueness in the management team perspective using fuzzy mathematics, and use the synthesized index in monitoring and controlling the organization’s performance to achieve operational excellence. The proposed approach is implemented in manufacturing organizations to prove practicality. The implementation of the proposed method shows a positive impact on the organization’s performance monitoring as the management team focused on one measure. Furthermore, it has engaged the management team in selecting and weighing the leading group and associated KPIs. The R programming and Minitab 19 are used in the collected data processing.

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“…The services segment has been greatly affected in recent years, mainly because of the current economic-sanitary crisis, with the stoppage of trade due to the expansion of the Covid-19 contagion. This situation has led companies to reinvent themselves and seek alternatives to better manage their processes and thus increase their efficiency and competitiveness [8].…”

Section: Introductionmentioning

confidence: 99%

“…In the quest to guarantee competitiveness, the application of the MTM allows maintaining the quality of services, reducing the idle time of some activities, and seeking continuous improvement of the processes [10,11]. Banks are examples of service providers that, with the customer as the center of attention, their differential is in maintaining a service with quality, efficiency, and low operating cost [8]. In the same way, it is possible to perceive this situation in organizations that provide services of the most different segments, such as, for example, in a beauty salon.…”

Section: Introductionmentioning

confidence: 99%

Application of methods-time measurement as a tool to improve productivity in a beauty salon

Lopes

Souza

Pierre

et al. 2022

ITEGAM

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The Methods-Time Measurement (MTM) tool has been gaining ground for offering costeffective solutions for products/services, focusing on time reduction and wastage elimination. Aiming at the optimization of operations, this research aimed to evaluate the operational results from the MTM tool in a medium-sized beauty salon in the Tianguá-CE city. To carry out the study, the services provided by the salon were evaluated to verify the one that was most relevant, highlighting the services of manicure and pedicure. In these services, a diagnosis of the current scenario was carried out, and MTM were applied to identify opportunities for their optimization. After obtaining the results and analyzing them, it was possible to reduce unnecessary activities by 54.61% in the pedicure service and 62.57% in the manicure service, resulting in more agile, efficient, and low-cost services. In addition to reducing unnecessary activities, this improvement was possible through the standardization of the other activities that make up the service and the reorganization of the layout. Therefore, it is concluded that the application of the MTM provided gains in productivity and in the quality of the service provided, as there was a reduction in waste and greater agility in the service.

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Method to integrate management tools aiming organizational excellence

Cited by 9 publications

References 41 publications

Development of a measurement instrument to evaluate integrated management systems and differences in perception: an approach to item response theory and the quality management process

Development of a measurement instrument to evaluate integrated management systems and differences in perception: an approach to item response theory and the quality management process

Organization Performance Composite Index Under Fuzziness: Application on Manufacturing Organization

Application of methods-time measurement as a tool to improve productivity in a beauty salon

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