Methodology for Identifying Issues of User Reviews from the Perspective of Evaluation Criteria: Focus on a Hotel Information Site

Byun, Sungho; Lee, Dong‐Hoon; Kim, Namgyu

doi:10.13088/jiis.2016.22.3.023

Cited by 2 publications

(1 citation statement)

References 4 publications

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“…하지만 많은 전자상거래 플랫폼들은 정형화되지 않은 텍스트 리뷰를 모으고 열거하는 것에 머물러 있다 [2]. 이러한 경우, 다양한 정보들이 텍스트 형태로 혼재되어 있어 주요 정보를 쉽게 습득할 수 없다 [3]. 소비자들은 자신이 필요로 하는 요소에 대한 의견을 파악하기 위해 상당수의 리뷰를 직접 읽어보아야 한다 [4].…”

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A Study on the Improvement of User Experience for Detail Review of E-Commerce Platform

Song¹,

Choe²

2023

APJCRI

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Recently, with the spread of smartphones and the development of logistics distribution, the field of consumption is changing from offline to online. Reviews are a means of providing information based on the experiences of another consumer, and their importance is growing in these days when online shopping is the main focus. Reviews are affecting consumers' purchasing decisions, narrowing the information gap between consumers and sellers, and creating trust-based communication in the process of accepting review information. The current review system is moving beyond collecting text reviews to a more advanced form of 'detail review'. The number of e-commerce platforms that provide 'detail review' are increasing, and platforms that provide detail reviews are also providing different configurations, so it is time to research on the direction of development in the future. This study identified the functions, roles, and current status of four domestic and foreign e-commerce platforms. The rating analysis, evaluation, and detail review of these platforms. 4 improvements were derived through grade analysis, evaluation, and detail review classification. As an improvement point of detail review, this study proposes 1) improving evaluation by feature, 2) establishing a smooth review classification system, 3) strengthening review reliability, and 4) expanding communication functions.

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A Study on the Improvement of User Experience for Detail Review of E-Commerce Platform

Song¹,

Choe²

2023

APJCRI

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Perception and Appraisal of Urban Park Users Using Text Mining of Google Maps Review - Cases of Seoul Forest, Boramae Park, Olympic Park -

Lee¹,

Son²

2021

J Korean Inst Landsc Archit

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The study aims to grasp the perception and appraisal of urban park users through text analysis. This study used Google review data provided by Google Maps. Google Maps Review is an online review platform that provides information evaluating locations through social media and provides an understanding of locations from the perspective of general reviewers and regional guides who are registered as members of Google Maps. The study determined if the Google Maps Reviews were useful for extracting meaningful information about the user perceptions and appraisals for parks management plans. The study chose three urban parks in Seoul, South Korea; Seoul Forest, Boramae Park, and Olympic Park. Review data for each of these three parks were collected via web crawling using Python. Through text analysis, the keywords and network structure characteristics for each park were analyzed. The text was analyzed, as were park ratings, and the analysis compared the reviews of residents and foreign tourists. The common keywords found in the review comments for the three parks were "walking", "bicycle", "rest" and "picnic" for activities, "family", "child" and "dogs" for accompanying types, and "playground" and "walking trail" for park facilities. Looking at the characteristics of each park, Seoul Forest shows many outdoor activities based on nature, while the lack of parking spaces and congestion on weekends negatively impacted users. Boramae Park has the appearance of a city park, with various facilities providing numerous activities, but reviewers often cited the park's complexity and the negative aspects in terms of dog walking groups. At Olympic Park, large-scale complex facilities and cultural events were frequently mentioned, emphasizing its entertainment functions. Google Maps Review can function as useful data to identify parks' overall users' experiences and general feelings. Compared to data from other social media sites, Google Maps Review's data provides ratings and understanding factors, including user satisfaction and dissatisfaction.

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Methodology for Identifying Issues of User Reviews from the Perspective of Evaluation Criteria: Focus on a Hotel Information Site

Cited by 2 publications

References 4 publications

A Study on the Improvement of User Experience for Detail Review of E-Commerce Platform

A Study on the Improvement of User Experience for Detail Review of E-Commerce Platform

Perception and Appraisal of Urban Park Users Using Text Mining of Google Maps Review - Cases of Seoul Forest, Boramae Park, Olympic Park -

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