Methods and operational aspects of human‐centred design into research processes for individuals with multiple chronic conditions: A survey study

Abstract

Aim To examine ways in which human‐centred design was integrated into a nursing school's research processes involving individuals with multiple chronic conditions. Design Cross‐sectional survey study. Methods Three surveys were sent out, with surveys 1 and 2 involving faculty who had worked closely with design strategists and survey 3 as a school‐wide survey eliciting experience with human‐centred design, respectively. Results Survey respondents (n = 7 for surveys 1 and 2 and n = 36 for survey 3) had no or minimal experience with human‐centred design. Faculty respondents indicated it helped engaging various stakeholders, particularly in intervention development. Key lessons learned included: (1) the importance of designer involvement from study conception, (2) distinguishing a design strategist's skillset from strictly visual design, (3) challenges during the ethical review processes, and (4) sustainability of resources. The dynamic approach of human‐centred design has benefited our efforts to advance the science of caring for individuals with multiple chronic conditions.