Mitigating Uncertainties in Decision Making in Early Phases of RFID Implementation

Abstract

Radio Frequency Identification (RFID) is still a relatively new technology for many manufacturing and logistics companies. These companies experience uncertainties about RFID implementation, so they take steps to mitigate them. This article presents multiple case studies to design a conceptual framework to mitigate such barriers. The goal of this research was to test propositions that companies: often are not convinced about the maturity and performance of RFID technology; perform typical actions to test uncertainties; and need proof of the benefits of RFID technology before implementation. It was demonstrated that companies conduct proof of RFID technology activities (demonstrations and reference visits) to test RFID performance. These are required to test the technology in operation. Conclusions of this research may serve RFID systems providers and end users of technology by facilitating a better understanding of decision making processes during early phases of RFID implementation.