Mobile applications in government services (mG-App) from user's perspectives: A predictive modelling approach

Abstract

Mobile applications are becoming a preferred delivery method for the government sector and contributing to more convenient and timely services to citizens. This study examines the intention to use mobile applications for the government services (mG-App) in Oman. This study extended the Unified Theory of Acceptance and Use of Technology (UTAUT) model by including two constructs namely trust and information quality. Data were collected from 513 mobile application users across Oman. The research model was analyzed in two stages. First, structural equation modelling (SEM) was employed to determine significant determinants affecting users' acceptance of mG-App. In the second stage, a neural network model was used to validate SEM results and determine the relative importance of determinants of acceptance of mG-App. The findings revealed that trust and performance expectancy are the strongest determinants influencing the acceptance of mG-App. The findings of this research have provided theoretical contributions to the existing research on mG-App and practical implications to decision-makers involved in the development and implementation of mG-App in in Oman.

Citizens’ Perception About M-Government Services: Results from an Exploratory Survey

“…Breach of trust to users can result in greater risk of anxiety. The findings indicate that risk is an important issue for mgovernment users and this higher risk of operating mgovernment services can further trigger anxiety and hence has been considered as an equally important issue like trust and risk [19].…”

A two-stage structural equation modeling-neural network approach for understanding and predicting the determinants of m-government service adoption

“…Therefore, a key challenge for m-government systems, to date, has not necessarily been their design, but their utilization (Almarashdeh and Alsmadi, 2017). However, the utilization or adoption behaviour of users of m-government systems has not been adequately addressed in the relevant literature, and there is room for more research in this area (Saxena, 2018;Sharma et al, 2018).…”

PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON TECHNOLOGY & ENTREPRENEURSHIP IN DIGITAL SOCIETY

“…Popularity of mobile devices among people has encouraged government sectors to launch mGovernment application to cover the services at government sectors [28]. Flexibility, efficiency, and performance are associated with successful applications created at mGovernment portal [27]. Hence, the user is the success factor and the applications characteristics and features have to reflect the expectations of the public to provide an interactive environment.…”