Mobile government public value model for assessing the public institution’s services: Evidence through the context of Jordan

Abstract

Having a citizen's opinion is considered the most important method to evaluate a public institution's performance. As a contemporary theory regarding public institutions and private organizations, public value theory provides an alternative approach to evaluating organizations' performance. The current research has provided a new insight to assess the Mobile-government applications (m-gov app) by proposing a new model entitled ‘Mobile Government Public Value (MGPV)’ to measure the performance of m-gov apps in developing country settings, specifically Jordan. Depending on several theories engaged with information technology, many determinants have been selected to draw the line for evaluating MGPV in Jordan. Measuring the level of m-gov apps’ usage was estimated depending on its perceived need, awareness, perceived security, social influence and self-efficacy to gauge the weather of creating or increasing the public value of the m-gov app from a citizen's perspective. In the current research, Structural Equation Model (SEM) was selected to obtain the research objectives. The results have indicated that the m- gov apps perceived need, m- gov apps' awareness, m- gov apps perceived security, and m- gov apps social factors played an essential role in creating public value of m- gov apps through the mediation role of m- gov apps use factor. While m-gov apps' self-efficacy factor did not provide a positive effect on creating the public value of m-government apps.

Enhancing the public value of mobile fintech services through cybersecurity awareness antecedents: A novel framework in Jordan

“…Scott et al (2016) initially instituted the developed theoretical framework for connecting the intention to use specific technology to public value theory in government service settings, relying on three primary attributes: efficiency, effectiveness, and social value. The empirical evidence confirmed that citizens' intention to use mobile services in the government sector is critical in generating or growing public value efficiency, public value effectiveness, and public value social value (Alhanatleh et al, 2022). To fulfill the objectives of this study, the use of MFS depending on cybersecurity awareness and its priors would provide new insights to create public value efficiency, public value effectiveness, and public value social value among public institutions from citizens' perspectives According to above above-mentioned justifications, the following hypotheses will target at identifying the level of public value of using the MFS among citizens of Jordan: Therefore, in accordance with the overall abovementioned justifications, Figure 1 clarifies the variables and hypotheses of the present study.…”

“…Moreover, the intention to use MFS has been measured with four items from Alodat et al (2022). Finally, the endogenous factors (public value dimensions) have been evaluated with 19 items, as in Alhanatleh et al (2022). The measure of a five-point Likert has gradually been scaled for the survey items in the current study from "1 = strongly disagree" to "5 = strongly agree."…”

“…The role of cybersecurity awareness is represented in the behavior and attitude of users toward adopting or using new technology (Calderwood & Popova, 2019). Positively aware users can determine the degree of use of mobile services by public institutions, as empirically examined in the government sector (Alhanatleh et al, 2022;Rahi et al, 2023). In the setting of MFS, users decide to download, have, and use MFS depending on their awareness and knowledge of its benefits, risks, and threats, as confirmed by (Reddick & Zheng, http://dx.doi.org/10.21511/imfi.21 (1).2024.32 2017).…”

“…Measuring the performance of public institutions' services using mobile apps has become a contemporary setting that globally earns the attention of scholars, academics, and specialists (Twizeyimana & Andersson, 2019). There is an appeal in the literature review for reinforcing the performance of public institutions' services through applying several approaches and theories like public value theory (Alhanatleh et al, 2022). However, connecting the antecedents of cybersecurity awareness and the public value of MFS usage based on citizens' experiences in Jordan may provide new insights to measure the degree of MFS use and the performance of public institutions using MFS.…”

Use of mobile phone technologies for accessing agricultural marketing information by grape smallholder farmers: a technological acceptance model (TAM) perspective

“…It has been widely tested with different control variables and on a variety of subjects such as farmers, students and working professionals (To and Trinh, 2021). It is regarded as a strong and parsimonious model because it has been well-studied and empirically tested with a well-validated inventory of measurable scales across different contexts (Lee et al ., 2020; Alhanatleh et al ., 2022; Merhi et al ., 2021).…”