Mobile Government: Research Development and Research Perspectives

Wirtz, Bernd W.; Balzer, Isabell; Schmitt, Daniel

doi:10.1080/01900692.2021.1993910

Cited by 7 publications

(1 citation statement)

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“…Moreover, m-government provides personalized services and real-time access to information (Alkhwaldi & Al-Ajaleen, 2022). Aside from improving citizens' livelihoods, m-government can increase governments' effectiveness, efficiency, and citizen participation, as well as reduce spending (Wirtz et al, 2021). However, the adoption level of m-government services by citizens in many countries, such as Saudi Arabia (Bamufleh et al, 2021), Tanzania (Ishengoma, 2022), India (Hebbar & Kiran, 2022), and Spain (Liébana-Cabanillas et al, 2021), is unsatisfactory.…”

Section: Introductionmentioning

confidence: 99%

Factors Affecting Continuance Intention of M-Government

Alshammari

2023

International Journal of E-Business Research

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Mobile government (m-government) can potentially provide substantial benefits. Nonetheless, the low level of use has prevented realizing the potential benefits of m-government. As a result, researchers have studied the factors affecting the acceptance of m-government. However, to date, no study has empirically investigated the factors affecting the continuance intention of using m-government. This article argues that investigating these factors will provide a greater insight into why the potential benefits have not been realized. The theoretical foundation of the proposed model builds on the expectation-confirmation model, information system success model, and the external factor trust. This study has adopted a quantitative methodology and conducted an online questionnaire. The data were collected from 553 m-government users in Saudi Arabia, who have used multiple m-government services. The results show that the proposed model has the capability to identify the factors affecting the continuance intention in m-government context.

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