Mobile payment adoption in the time of the COVID-19 pandemic

Al-Qudah, Anas Ali; Al-Okaily, Manaf; Alqudah, Gssan; Ghazalat, Anas

doi:10.1007/s10660-022-09577-1

Cited by 108 publications

(49 citation statements)

References 50 publications

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“…Nowadays, the technological advancements arising out of the developments of innovative information and communication technologies (ICTs) have accelerated business productivity worldwide (Al-Okaily and Al-Okaily, 2022; Al-Qudah et al , 2022). However, the cost of procurement and maintenance for such ICT systems is considered an implementation barrier in many developing countries (e.g.…”

Section: Introductionmentioning

confidence: 99%

Cloud-based accounting information systems usage and its impact on Jordanian SMEs’ performance: the post-COVID-19 perspective

Al-Okaily

Alkhwaldi

Abdulmuhsin

et al. 2022

JFRA

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Purpose The purpose of this study is to examine the factors influencing the usage of cloud-based accounting information systems (AIS) in the crisis era (i.e. the COVID-19 pandemic) by expanding the unified theory of acceptance and use of technology (UTAUT) with new related critical factors. Design/methodology/approach A quantitative research approach based on a cross-sectional online questionnaire was used for collecting empirical data from 438 potential and current users of cloud-based AIS. Structural equation modeling based on analysis of a moment structures 25.0 was applied in the data analysis. Findings The outcome of the structural path revealed that performance expectancy, social motivation, COVID-19 risk (COV-19 PR) and trust (TR) were significantly influencing users’ behavioral intention (BI) toward using cloud-based AIS and explained 71% of its variance. While, contrary to what is expected, the impact of effort expectancy and perceived security risk (SEC) on BI was insignificant. In addition, BI was revealed to influence the actual usage behaviors and explained 74% of its variance. The outcome factors: communication quality (CQ) and decision quality (DQ) were significantly influenced by the usage of cloud-based AIS. Practical implications The current research would be valuable for small- and medium-sized enterprises officials and policymakers to illustrate the relatively low rates of cloud-based AIS and formulate strategies to boost the acceptance and use of cloud-based AIS by Jordanian users, where cloud-based services are still deemed as an innovation. Originality/value To the best of the authors’ knowledge, the current study is the first academic paper that extends the UTAUT by integrating additional factors: TR, SEC and COV-19 PR. In addition to two outcome variables: CQ and DQ, to study the cloud-based AIS in the Jordanian setting beyond the COVID-19 pandemic. The current research contributes to the academic knowledge on information technology information system adoption by considering cloud accounting acceptance and use and integration into the work practices of users through the BIs and actual use of cloud-based AIS in Jordan.

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Section: Introductionmentioning

confidence: 99%

Cloud-based accounting information systems usage and its impact on Jordanian SMEs’ performance: the post-COVID-19 perspective

Al-Okaily

Alkhwaldi

Abdulmuhsin

et al. 2022

JFRA

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“…Although there is a lack of studies about the public sector acceptance and adoption of HRIS, studies are available about the adoption of other IS/IT in the public sector context. Extant research has investigated the adoption of cloud-based services in the public sector (Alkhwaldi, 2019; Shin, 2013), the adoption of health-care technologies in Bangladesh (Hossain et al , 2019) and Jordan (Alalwan et al , 2017), adoption of mobile and e-payment systems (Al-Qudah et al , 2022; Al-Okaily et al , 2022a; Alkhwaldi and Al Eshoush, 2022). However, the findings in extant research may not be readily applicable to the adoption of HRIS.…”

Section: Introductionmentioning

confidence: 99%

Investigating the antecedents of HRIS adoption in public sector organizations: integration of UTAUT and TTF

Alkhwaldi

Alobidyeen

Abdulmuhsin

et al. 2022

IJOA

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Purpose This paper aims to propose a user adoption model of human resource information system (HRIS) in the Jordanian public sector by integrating the task technology fit (TTF) model and the unified theory of acceptance and usage of technology (UTAUT). Design/methodology/approach Using a quantitative approach, survey data were collected using an online survey from employees working in four different public organizations in Jordan, and structural equation modelling has been used to validate the research model. Findings The study found that among the constructs of the UTAUT model performance expectancy, social influence and facilitating condition have a significant effect on users’ behavioural intention to adopt HRIS. Furthermore, the results also reveal that effort expectancy has an insignificant effect on adoption behaviour. The findings also show that all TTF hypotheses were supported by the data collected. Both task characteristics and technology characteristics have a significant effect on the TTF construct, which further determines users’ adoption behaviour. Originality/value These findings contribute to the extant academic literature and have practical implications, improving the understanding of the HRIS adoption and use in public sector organizations.

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“…There are many studies on m-payment system adoption (e.g. Al-Qudah et al, 2022;Bailey et al, 2022;Chawla and Joshi, 2019;de Luna et al, 2019;Gupta and Arora, 2017;Tew et al, 2022). Still, investigating using m-payment for donations (Sadaqah) has yet to be fully considered in Islamic nations.…”

Section: Discussionmentioning

confidence: 99%

“…First, most research in mobile payment has focused on consumer adoption (e.g. Al-Qudah et al, 2022;Bailey et al, 2022;Chawla and Joshi, 2019;de Luna et al, 2019;Gupta and Arora, 2017;Tew et al, 2022), disregarding user engagement with the m-payment application, which may impact continuance intention toward using m-payment for donations (Sadaqah). According to Ho (2022), there needs to be more literature on relationships between mobile wallet providers and customer engagement.…”

Section: Introductionmentioning

confidence: 99%

Integrating ISS and SOR models to investigate the determinants of continuance intention toward using m-payment for donations (Sadaqah): the moderating role of Islamic religiosity

Elsotouhy

Mobarak

Dakrory

et al. 2023

IJBM

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PurposeDespite the significance of donations (Sadaqah) via mobile payment in Islamic countries, little is known about the variables influencing continuance intention toward using m-payment for donations (Sadaqah). Based on the stimulus-organism-response (S-O-R) model, this research explores the influence of perceived quality (i.e. system, information, service) as a stimulus on customer satisfaction, engagement and delight as organisms, which then affects continuance intention toward using m-payment for donations (Sadaqah) as a response. Moreover, the study investigates the moderating role of Islamic religiosity.Design/methodology/approachUsing partial least squares structural equation modeling (PLS-SEM), a representative data sample of 419 Egyptian Muslims was analyzed to test hypotheses.FindingsThe findings revealed that all perceived quality constructs significantly positively affect customers' satisfaction. Customer satisfaction, in turn, positively affects customer engagement and delight. Moreover, customer engagement, delight and Islamic religiosity significantly positively affect continuance intention toward using m-payment for donations (Sadaqah). The findings also revealed that Islamic religiosity moderates the influence of customer engagement and customer delight on continuance intention toward using m-payment for donations (Sadaqah).Originality/valueThis is the first study to examine using m-payment for donations (Sadaqah) in an Islamic environment based on the S-O-R model.

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Mobile payment adoption in the time of the COVID-19 pandemic

Cited by 108 publications

References 50 publications

Cloud-based accounting information systems usage and its impact on Jordanian SMEs’ performance: the post-COVID-19 perspective

Cloud-based accounting information systems usage and its impact on Jordanian SMEs’ performance: the post-COVID-19 perspective

Investigating the antecedents of HRIS adoption in public sector organizations: integration of UTAUT and TTF

Integrating ISS and SOR models to investigate the determinants of continuance intention toward using m-payment for donations (Sadaqah): the moderating role of Islamic religiosity

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