Mobile wallet adoption intention amid COVID-19 pandemic outbreak: A novel conceptual framework

Kapoor, Ashwarya; Sindwani, Rajiv; Goel, Manisha; Shankar, Amit

doi:10.1016/j.cie.2022.108646

Cited by 45 publications

(22 citation statements)

References 78 publications

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“…Thus the hypothesis proposed that there is a significant effect between IT facilities on higher education performance is accepted. This is supported by several studies which reveal that IT Facilities for higher education performance are very supportive of one another in the era of covid 19 (Al-Omoush et al, 2020;Anggadwita et al, 2021;Bhaskar et al, 2020;Dhawan, 2020;Fekadu et al, 2021;Hendri Hermawan Adinugraha, 2021;Ivanov, 2020;Kapoor et al, 2022;Masrul et al, 2020;Rosyidi et al, 2021).…”

Section: Discussionmentioning

confidence: 77%

The Influence of WFH Policies and It Facilities on Higher Education Performance That Impact on Public Trust in The Bandung Area

Rubedo

Narimawati

Indriani

et al. 2022

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This study aims to determine the effect of WFH policies and IT facilities on university performance which has an impact on public trust in the Bandung area. The method used is explanatory research with a sample of 96 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination and hypothesis testing. The results of this study WFH policy has a significant effect on university performance by 36.2%, hypothesis testing obtained a significance of 0.000 <0.05. IT facilities have a significant effect on university performance by 43.2%, hypothesis testing obtained a significance of 0.000 <0.05. WFH policy and IT facilities simultaneously have a significant effect on university performance by 50.2%, hypothesis testing obtained a significance of 0.000 <0.05. Higher education performance has a significant effect on public trust by 28.2%, hypothesis testing obtained a significance of 0.000 <0 ,05.

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Section: Discussionmentioning

confidence: 77%

The Influence of WFH Policies and It Facilities on Higher Education Performance That Impact on Public Trust in The Bandung Area

Rubedo

Narimawati

Indriani

et al. 2022

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“…According to Kim et al (H. W. Kim et al, 2007), perceived value is the consumer's overall perception of a product or technology based on the benefits and sacrifices resulting from adopting or using it. Perceived value is the value received by an individual in return for what has been spent to obtain and utilize the product (Al-Debei et al, 2022;Kapoor et al, 2022). Perceived value also reflects a sense of pleasure related to the expected value of the benefits obtained and the sacrifices incurred (Hirata, 2019).…”

Section: Relationship Between Perceived Value and Cod Adoption Intentionmentioning

confidence: 99%

“…Kapoor et al (Kapoor et al, 2022) explain that perceived value is a fundamental dimension that can increase one's intentions. The results of the study by Kim et al (Y. Kim et al, 2017), Jun et al (Jun et al, 2018), Yu et al (Yu et al, 2019), and Vishwakarma et al (Vishwakarma et al, 2020) explained that significantly perceived value was able to have a positive influence on adoption intention.…”

Section: Relationship Between Perceived Value and Cod Adoption Intentionmentioning

confidence: 99%

“…It is known that in VAM theory, there is a benefits attribute (Kim et al, 2007). Kapoor et al (2022) do not use the usefulness variable and explain that usefulness is related to the product's superiority or previous use and has the same meaning as a relative advantage. Therefore, the usefulness variable is not used in this study because the usefulness of COD is clearly to increase the advantages of the previous service and to make it easier for consumers to make purchases.…”

Section: Introductionmentioning

confidence: 99%

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Adoption of Cash on Delivery Payment Method in E-commerce Shopping: A Value-based Adoption Model Approach

Rihidima

Abdillah²,

Rahimah³

2022

JMTT

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Objectives: To examine what factors can influence adoption intention through perceived value and how much influence compatibility can have on the relationship between perceived value and adoption intention. Furthermore, through the results of this research, it is hoped that local retailers can create new services that are appropriate and can help consumers. Design/Method/Approach: Existing scales are adapted, and the field study is conducted in seven different cities of East Java Province, Indonesia. Based on purposive sampling, 195 respondents in seven telecommunication retail outlets completed a questionnaire related to cash-on-delivery service as a payment method of Topsell. This national telecommunication retailer adopts cash on delivery as their payment method. One hundred fifty-four qualified questionnaires are eventually used for data analysis. Furthermore, this study utilizes explanatory research with quantitative research methods. The sample collection method uses a purposive sampling method. Findings: The research results obtained, it can be concluded that all the hypotheses proposed in this study can be accepted. Therefore, these results show that the COD service offered by Topsell can provide technical convenience. Furthermore, compatibility can strengthen the relationship between perceived value and adoption intention. Originality: Many studies utilize the theory of value-based adoption models, but only a few include the compatibility variable as a moderating variable. This research offers originality, especially in service innovation research. The researcher believes compatibility effectively strengthens the relationship between perceived value and adoption intention. Practical/Policy Implications: The research results are expected to contribute ideas. This research develops the theory of the value-based adoption model. Further researchers can adopt the research model and framework. Through all the results obtained, it can provide benefits for local retailers to survive amid this tight business competition by paying attention to the attributes of the value-based adoption model and the suitability of services with community trends. It is also recommended that Topsell and other telecommunication retail companies create a friendly web so that there is a good assessment of the COD services offered to consumers.

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“…E-wallets keep money or store information on payment cards and bank accounts on mobile devices to replace cash and physical wallets. E-wallets play an essential role in today's commerce owing to their benefits, such as convenience, costeffectiveness, and safety (Kapoor et al, 2022). Users can easily access many services such as savings, insurance or booking movie tickets, restaurants, travel and payment for groceries, and education, among other things.…”

Section: Introduction *mentioning

confidence: 99%

Determinants of Students’ Intention to Use e-Wallet in Hanoi – A PLS-SEM Analysis

Ha¹,

Nguyen

Quynh

et al. 2023

VNU-JEB

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E-wallet is a cutting-edge payment method that fosters cashless transactions and supports the expansion of the digital economy. Hanoi plans to become a digital city and achieve 50% of electrical payments by 2025. Understanding the intention to use e-wallets is crucial for promoting e-payment. This paper explores a hybrid theory of behaviour, including the Technology Acceptance Model (TAM), the Unified Theory of Acceptance and Use of Technology (UTAUT), and the Theory of Planned Behaviour (TPB) to examine the factors influencing undergraduate students’ intention to use e-wallets. Using survey data on 363 students from 12 higher education institutions in Hanoi and the Partial Least Square Structural Equation Model (PLS-SEM) technique, the research findings indicate eight factors influencing students’ behavioural intention toward e-wallets in Hanoi: attitude, cost of e-payment, facilitating conditions, service quality, credibility, ease of use, usefulness, and social influence. Due to its multitude of factors, the proposed model offers high explanatory power. The results suggest implications to help Hanoi boost e-payment and digital transformation.

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Mobile wallet adoption intention amid COVID-19 pandemic outbreak: A novel conceptual framework

Cited by 45 publications

References 78 publications

The Influence of WFH Policies and It Facilities on Higher Education Performance That Impact on Public Trust in The Bandung Area

The Influence of WFH Policies and It Facilities on Higher Education Performance That Impact on Public Trust in The Bandung Area

Adoption of Cash on Delivery Payment Method in E-commerce Shopping: A Value-based Adoption Model Approach

Determinants of Students’ Intention to Use e-Wallet in Hanoi – A PLS-SEM Analysis

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