2022
DOI: 10.1080/01441647.2022.2044590
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Mobility as a service (MaaS): are effort and seamlessness the keys to MaaS uptake?

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Cited by 23 publications
(11 citation statements)
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“…The results showed an overall level of commitment to MaaS of 73% among both drivers and passengers. We can conclude that MaaS is positively perceived by the younger generation, which confirms the data of the other researchers [5,8,25,26].…”
Section: Discussionsupporting
confidence: 91%
“…The results showed an overall level of commitment to MaaS of 73% among both drivers and passengers. We can conclude that MaaS is positively perceived by the younger generation, which confirms the data of the other researchers [5,8,25,26].…”
Section: Discussionsupporting
confidence: 91%
“…Apart from safety, service quality is another important factor in choosing MaaS offerings, followed by the price and wait time (Becker et al, 2020;Hensher, Xi, 2022). It is obvious that customers are looking for MaaS offerings that are economical and efficient (Vij et al, 2020;Liu et al, 2019;Merkert et al, 2020).…”
Section: Customer Analysismentioning
confidence: 99%
“…Finally, despite the "customer-centricity" maintained, relatively few people use MaaS offers when they are available, and even fewer ask for them when they are not (Alyavina, Nikitas and Njoya, 2022;Hensher, Mulley and Nelson, 2021;Hensher and Xi, 2022;Lyons, Hammond and Mackay, 2020). It is apparent that many people use trip-planning services and combine at least two modes on their own.…”
Section: Mobility Data Infrastructure and Maasmentioning
confidence: 99%
“…People travelling display a wide range of characteristics (e.g. needs, preferences and budgets) (Alonso-González et al, 2020;Durand et al, 2018;Hensher and Xi, 2022). MaaS offers that are compelling enough to switch some travellers' behaviours may be uneconomic to offer on commercial terms.…”
Section: Maas Is Delivered Via An Ecosystemmentioning
confidence: 99%