2023
DOI: 10.1016/j.jbef.2023.100850
|View full text |Cite
|
Sign up to set email alerts
|

Mobility restrictions and payment choices: The case of the Covid-19 pandemic

Santiago Carbó-Valverde,
Pedro J. Cuadros-Solas,
Francisco Rodríguez-Fernández
et al.
Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
1
1

Citation Types

0
2
0

Year Published

2024
2024
2024
2024

Publication Types

Select...
1

Relationship

1
0

Authors

Journals

citations
Cited by 1 publication
(2 citation statements)
references
References 40 publications
0
2
0
Order By: Relevance
“…Our paper contributes to two main fields of literature. Firstly, it contributes to the recent banking literature focused on banks' digitisation process (Carbó-Valverde, Cuadros-Solas, Rodríguez-Fernández, & Sánchez-Béjar, 2023;Dadoukis et al, 2021;Kwan et al, 2021;among others) by showing that banks' digitalisation efforts have a direct impact on customers. Secondly, it contributes to the literature on consumer experience (Amin, 2016;Dehnert & Schumann, 2022;Herington & Weaven, 2009; among others) by providing empirical evidence on how customers' perceptions and satisfaction are directly affected by digital strategic choices.…”
Section: Introductionmentioning
confidence: 81%
See 1 more Smart Citation
“…Our paper contributes to two main fields of literature. Firstly, it contributes to the recent banking literature focused on banks' digitisation process (Carbó-Valverde, Cuadros-Solas, Rodríguez-Fernández, & Sánchez-Béjar, 2023;Dadoukis et al, 2021;Kwan et al, 2021;among others) by showing that banks' digitalisation efforts have a direct impact on customers. Secondly, it contributes to the literature on consumer experience (Amin, 2016;Dehnert & Schumann, 2022;Herington & Weaven, 2009; among others) by providing empirical evidence on how customers' perceptions and satisfaction are directly affected by digital strategic choices.…”
Section: Introductionmentioning
confidence: 81%
“…Regarding socio-economic factors, we include age, gender, university education (indicating whether the respondent has achieved a university-level education or not) and employment status (employed or unemployed). Furthermore, as previous studies have shown that the pandemic has affected consumer behaviour (Alexander & Karger, 2021;Carbó-Valverde, Cuadros-Solas, Rodríguez-Fernández, & Sánchez-Béjar, 2023;Carvalho et al, 2021;Jonker et al, 2022;Sheth, 2020; among others), we also consider the extent to which people were affected by COVID-19 restrictions as a control variable, which measures the intensity of COVID-19 restrictions based on changes in people's use of public transportation during the pandemic at the province level.…”
Section: Control Variablesmentioning
confidence: 99%