Modeling and Automating an Assistant Consultant for the “Magnit” Chain of Stores

Abstract

The article considers modelling a modern automatic consultant-assistant built on up-to-date methods and approaches used in the chatbot development. In the course of the presented research, modern approaches, programming languages, messengers, algorithms for analyzing natural languages are examined. A software module is written and tested to automate users’ consultations on the most frequently asked questions. To fill in and test the chatbot, the data available in the public domain are used. The proposed chatbot showed good results in working with users and was presented to the representatives of the “Magnit” network for analysis and further development.