2023
DOI: 10.1590/1806-9649-2022v30e10722
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Modeling quality, satisfaction and perceived crowding in public healthcare: a study with low-income Brazilian patients

Abstract: This paper is one of the first to propose a research model to assess the quality and satisfaction perceived by low-income Brazilian patients using public healthcare services, under the moderating effect of perceived crowding. The model was evaluated from data obtained from 417 patients, and its proposed relationships and statistics were tested through Structural Equation Modeling using a Partial Least Squares approach (PLS-SEM). To explore the moderating effect of perceived crowding, the sample was divided int… Show more

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