Modeling the turnover intentions of Thai health-care personnel in pandemic times: moderating role of Covid-19 burnout

Abstract

Purpose Covid-19 cases are rising at a high rate in Thailand. Thailand’s administration has formulated many initiatives to combat the spread of coronavirus. However, during a pandemic, health-care workers have a diverse range of tasks that make it more challenging to continue working in hospitals. Consequently, the authors modeled the turnover intentions of health-care personnel to capture relevant psychological aspects of employees during the pandemic. Specifically, this study aims to focused on the moderating role of Covid-19 burnout (CBO) in the relationship between transformational leadership (TL) and job turnover intentions (JTI) with job satisfaction (JS) and knowledge hiding (KH) as mediators. Design/methodology/approach This research collected data using self-administered questionnaire. A two-stage partial least square–structural equation modeling (PLS-SEM) is carried out as an analysis technique to measure the linear relationship among constructs. The study tests hypotheses (direct and indirect effects) using 310 sample size of health-care personnel. Findings The findings indicated that CBO intensified the JTI of health-care personnel and strengthened the association of JS and KH with JTI during the Covid-19 pandemic. TL had a negative indirect effect on JTI. In addition, JS had a negative impact on JTI. Originality/value The study highlights the importance of TL and JS as ways to reduce or alleviate JTI in health-care personnel during the Covid-19 pandemic in Thailand. Furthermore, CBO and KH can enhance JTI in health-care personnel.

The impacts of workplace bullying, emotional exhaustion, and psychological distress on poor job performance of healthcare workers in Thailand during the COVID-19 pandemic

“…Previous studies by Srivastava and Agarwal (2020), Yao et al (2020), and Anasori et al (2020) have explored related topic. Additionally, it contributes to the ongoing discussion on the moderating role of COVID-19 burnout among hospital staff, as discussed by Haq et al (2022), Solmaz (2020), andYildirim et al (2021). Our findings suggest that emotionally exhausted workers might have had a limited ability to perform well during the pandemic, despite previous literature suggesting the negative impact of emotional exhaustion on job performance (Akhtar, 2021;Çiftci, 2021;Dodanwala and Shrestha, 2021).…”

“…However, few studies have examined the moderating role of CBO in the context of the COVID-19 pandemic. For instance, Haq et al (2022) found that CBO significantly buffers the relationship between job satisfaction, knowledge hiding, and Poor job performance of healthcare workers turnover intentions. Similarly, Yang et al (2021) revealed that job burnout plays a significant moderating role in the relationship between safety compliance, safety participation, and safety outcomes among Chinese mining workers.…”

“…Shkoler and Tziner (2017) reported that WB not only damages self-esteem, reduces interactions with peers, and diminishes performance, but also contributes to employees experiencing EE. Employees who frequently face disrespectful encounters are inclined to withdraw and withhold knowledge (Haq et al , 2022), leading to feelings of exhaustion (Malik et al , 2019). Although the mediating role of EE has been examined in various contexts (Anasori et al , 2020; Akhtar, 2021; Çiftci, 2021), its indirect effect of WB on poor job performance through EE has yet to be investigated in the Thai healthcare sector, particularly during the COVID-19 pandemic.…”

“…Furthermore, Chan et al (2019) concluded that employees who have experienced WB exhibit higher levels of PD, which can have negative implications for work-related outcomes (Khan, 2021). It is worth noting that healthcare staff have also been found to leave their jobs due to elevated levels of PD during the COVID-19 pandemic (Khan, 2021; Haq et al , 2022). Although underlying relationships have been investigated in previous research, no study has examined the impact of PD on poor job performance during the peak wave of the COVID-19 pandemic in the Thai healthcare context.…”

“…The rise in COVID-19 cases in Thailand has resulted in a shortage of hospital beds (Haq et al , 2022). The World Health Organization (WHO, 2021) reports that the number of coronavirus cases began to surge in April 2021, with 81,073 new confirmed cases in the final week of July 2021.…”