Modelo de simulación de eventos discretos para el análisis y mejora del proceso de atención al cliente

Abstract


 Objetivo: Diseñar y desarrollar un modelo de simulación de eventos discretos para el proceso de atención del cliente de una Pyme dedicada al negocio de la comida rápida con el fin de conducir experimentos direccionados a comprender el comportamiento del sistema y evaluar estrategias de optimización. Metodología: El procedimiento se clasifica en cuatro etapas: (I) Análisis de la empresa y definición del problema, (II) Descripción de procesos y contextualización de un modelo, (III) Generación del modelo preliminar, verificación, validación y análisis de sensibilidad, (IV) Análisis de resultados y propuestas de mejoramiento. Resultados: El modelamiento realizado permitió sugerir una serie de optimizaciones para los procesos y de la Pyme analizada, que resultarían en la reducción de los tiempos de espera en la venta de bebidas, pizzas y otros productos. Conclusiones: Se mostró que mediante herramientas como Simul8® es posible modelar con facilidad procesos, al igual que sugerir optimizaciones pertinentes para estos, si bien cabe anotar que la herramienta no es tan efectiva para el modelamiento de servicios.

Propuesta de diseño de una red inalámbrica de sensores y actuadores para riego, con tecnología de Internet de las Cosas

“…Another feature is the technology used in platforms for sending field data. It was found that other authors mostly use modules in ISM free band [9,11,26,13,14,15,16,21,23,24,25], due to their low energy consumption capacity and portability. This project evaluated the protocol and technology suitable for this application, which has led to the choice of LoRa technology, which is used in other specific projects for sending data due to its scope for applications in rural areas [11,15,26,27,28].…”

“…These projects involve data collection from temperature, humidity, or rainfall sensors around the crop area for decision making [13,20], as well as applications where there is an infrastructure to control the opening or closing of field valves, based on the information collected from the following projects [9,10,23,24,25,26,11,12,14,15,16,19,21,22]. The designed system was based on several of the previous initiatives, taking different features and involving not only data collection, but also the interaction between Human-Machine, in order to have a more comfortable relationship between the producer and his/her crop.…”

“…Therefore, as in other researched projects, it has a power supply system with non-conventional energy (solar panel). Likewise, it enables a technological opening to the farmer to enhance his field work, providing tools to produce in a responsible and competitive way compared to others, as in the case proposed by [26] in the region of Xinjiang -China.…”

“…2020, USA Precision water irrigation system for agriculture using IoT framework [25]. 2021, India Irrigation remote control system based on LoRa intelligence [26]. In this sense, a series of projects found in different parts of the world are presented below, in order to provide an overview of the scope of this project for determining what is the additional contribution made by this design in irrigation systems.…”

DEVA a Methodology based on User-Centered Design for the development of a search system for judicial documents

“…The participants who took part in the test are directly related to the jurisprudence environment. They were lawyers, who had carried out jurisprudential consultations in the last week [19,20,21]. The participants were assigned diverse topics such as "Habeas data" or "resignation".…”