Monitoring and reducing patient dissatisfaction: a case study of an Iranian public hospital

Rasouli, Omid; Zarei, Mohammad Hossein

doi:10.1080/14783363.2015.1016869

Cited by 15 publications

(12 citation statements)

References 67 publications

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“…Validity of the questionnaire determines to what extent the instrument can measure the specific concept (Rasouli & Zarei, 2015). In other words, whether an instrument measures the specific concept is determined by testing its validity.…”

Section: Examining the Validity And Reliability Of Questionnairesmentioning

confidence: 99%

A hybrid approach to achieve organizational agility

Nejatian

Zarei

Nejati

et al. 2018

BIJ

Self Cite

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Purpose In today’s intense global competition, agility is advocated as a fundamental characteristic for business survival and competitiveness. The purpose of this paper is to propose a practical methodology to achieve and enhance organizational agility based on strategic objectives. Design/methodology/approach In the first step, a set of key performance indicators (KPIs) of the organization being studied are recognized and classified under the perspectives of balanced scorecard (BSC). Critical success factors are then identified by ranking the KPIs according to their importance in achieving organizational strategic objectives using the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS). In the second step, three houses of quality (HOQs) are constructed sequentially to identify and rank the main agile attributes, agile enablers, and improvement paths. In addition, in order to translate linguistics judgments of practitioners into numerical values in building HOQs, fuzzy logic is employed. Findings The capability of the proposed methodology is demonstrated by applying it to a case of a multi-national food company in Iran. Through the application, the company could find the most suitable improvement paths to improve its organizational agility. Research limitations/implications A limited number of KPIs were chosen due to computational and visual constraints related to HOQs. Another limitation, similar to other agility studies, which facilitate decision making among agility metrics, was that the metrics were more industry-specific and less inclusive. Practical implications A strong practical advantage for the application of the methodology over directly choosing agility metrics without linking them is that through the methodology, the right metrics were selected that match organization’s core values and marketing objectives. While metrics may ostensibly seem unrelated or inappropriate, they actually contributed to the right areas where there were gaps between the current and desired level of agility. It would otherwise be impossible to choose the right metrics without a structured methodology. Originality/value This paper proposes a novel methodology for achieving organizational agility. By utilizing and linking several tools such as BSC, fuzzy TOPSIS, and quality function deployment (QFD), the proposed approach enables organizations to identify the most appropriate agile attributes, agile enablers, and subsequently agile improvement paths.

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Section: Examining the Validity And Reliability Of Questionnairesmentioning

confidence: 99%

A hybrid approach to achieve organizational agility

Nejatian

Zarei

Nejati

et al. 2018

BIJ

Self Cite

View full text Add to dashboard Cite

show abstract

“…Originating in engineering and manufacturing but now used in a variety of domains [8], [9], [10], [11], SPC or Shewhart charts [12], combine statistical theory and visual methods to distinguish natural variation from that which is more systematic. An example SPC chart appears in Figure 1.…”

Section: Spc Charts For Defining and Studying Exceptional Crime Activitymentioning

confidence: 99%

Design Exposition Discussion Documents for Rich Design Discourse in Applied Visualization

Beecham

Dykes

Rooney

et al. 2021

IEEE Trans. Visual. Comput. Graphics

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We present and report on Design Exposition Discussion Documents (DExDs), a new means of fostering collaboration between visualization designers and domain experts in applied visualization research. DExDs are a collection of semi-interactive web-based documents used to promote design discourse: to communicate new visualization designs, and their underlying rationale, and to elicit feedback and new design ideas. Developed and applied during a four-year visual data analysis project in criminal intelligence, these documents enabled a series of visualization redesigns to be explored by crime analysts remotely-in a flexible and authentic way. The DExDs were found to engender a level of engagement that is qualitatively distinct from more traditional methods of feedback elicitation, supporting the kind of informed, iterative and design-led feedback that is core to applied visualization research. They also offered a solution to limited and intermittent contact between analyst and visualization researcher and began to address more intractable deficiencies, such as social desirability-bias, common to applied visualization projects. Crucially, DExDs conferred to domain experts greater agency over the design process-collaborators proposed design suggestions, justified with design knowledge, that directly influenced the re-redesigns. We provide context that allows the contributions to be transferred to a range of settings.

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“…Rasouli and Zarei () monitored the level of patients' dissatisfaction in Iranian public hospital using a P chart and a demerit chart. They asked the experts to give weights to each class.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Applications of demerit charts are not very common in the SPC literature. Rasouli and Zarei (2016) monitored the level of patients' dissatisfaction in Iranian public hospital using a P chart and a demerit chart.…”

Section: Literature Reviewmentioning

confidence: 99%

Fuzzy analytic hierarchy process‐integrated statistical process control: An application of demerit chart at furniture manufacturing company

Sağnak

Kazançoğlu

2019

Multi Criteria Decision Anal

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Statistical process control techniques, especially control charts, have been popular tools for tracking and analysing the quality improvement process. Control charts make measurements in respect to the central line and the upper and lower control limits of a process and allow corrective action to be taken. It may be not adequate when the quality characteristics include properties requiring the usage of linguistic variables (e.g., very poor, poor, average, good, and very good) rather than identifying them just conforming or nonconforming. The demerit chart is a control chart for attributes that allows the arrangement of the relative exact weight (real number), consistent with the various levels of defects. In this paper, in order to hire linguistic weights, a demerit chart was integrated with fuzzy analytical hierarchy process, mainly through the determination of weights in accordance with the degrees of defects, after which the central line and upper and lower limits were calculated.

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Monitoring and reducing patient dissatisfaction: a case study of an Iranian public hospital

Cited by 15 publications

References 67 publications

A hybrid approach to achieve organizational agility

A hybrid approach to achieve organizational agility

Design Exposition Discussion Documents for Rich Design Discourse in Applied Visualization

Fuzzy analytic hierarchy process‐integrated statistical process control: An application of demerit chart at furniture manufacturing company

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