Mrs Jones is a new client. She presents her 12-year-old cat, Felix, for 'euthanasia'. Mrs Jones tells you that Felix drinks water frequently, eats more often and is losing weight. She relates that she can't bear to see Felix waste away and that she is convinced that Felix has diabetes mellitus, although no testing has been performed. Mrs Jones expresses that she has no interest in treating her cat for diabetes. Examination reveals that Felix is alert, thin and jumps on the chair in the examination room. There is no hospital policy regarding declining euthanasia requests. How could you proceed?