Moving into a technology land

Sabie, Dina; Ahmed, Syed Ishtiaque

doi:10.1145/3314344.3332481

Cited by 29 publications

(10 citation statements)

References 53 publications

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Section: Related Work: Designing Interactive Technologies With and Fo...mentioning

confidence: 99%

“…In another study with refugees in Sweden, Jensen et al found that while digital technologies and services facilitate and make efficient some aspects of integration, important components needed to make authentic connections to the host country's culture and society are missing from current designs (Jensen et al, 2020). Outside of Europe, Sabie and Ahmed looked at the challenges faced by refugees in accessing Canadian digital services (Sabie and Ahmed, 2019). They identified a series of challenges including the need to navigate complex informational systems, ensuring online security, and managing gender dynamics when accessing resources as areas that could benefit from future digital intervention.…”

Section: Related Work: Designing Interactive Technologies With and Fo...mentioning

confidence: 99%

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Structural accessibility barriers and service gaps facing refugees with disabilities in the United States

Hamidi

Karachiwalla

2022

JET

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PurposeThe purpose of the scoping study was to understand the experiences of refugees with disabilities and their families in the US from expert service-provider perspectives, including gaps in resources and services. The authors also investigated challenges and opportunities for technology intervention in this space.Design/methodology/approachThe authors conducted semi-structured interviews with six experts who serve refugees in the United States. The authors asked them about the experiences of refugees with disabilities and their families and inquired into challenges and opportunities for technology access for this population.FindingsThe authors found that refugees and their families are significantly impacted by disabilities and mental health challenges. Additionally, while refugees have access to resources and services, they face a number of structural barriers, including the need to navigate a complex healthcare system, geographic placements that sometimes make it difficult to access employment or healthcare services, and issues with accessing public transit.Research limitations/implicationsThe main limitation of the current study is that the authors did not collect data directly from refugees with disabilities.Practical implicationsThe authors offer several directions for practical improvements based on the findings, including improving structural support for refugees with disabilities and incentivizing health care providers utilizing more culturally aware language services.Originality/valueWhile the number of refugees worldwide has doubled in the past decade and there is consensus that a significant number of refugees experience disabilities and mental health challenges, few projects have looked into the technology needs of refugees with disabilities. The exploratory study provides population-level insights on the experiences and accessibility barriers of refugees with disabilities in the United States.

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Section: Related Work: Designing Interactive Technologies With and Fo...mentioning

confidence: 99%

Section: Related Work: Designing Interactive Technologies With and Fo...mentioning

confidence: 99%

Structural accessibility barriers and service gaps facing refugees with disabilities in the United States

Hamidi

Karachiwalla

2022

JET

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“…Ethnicity. According to Golub et al (2019), Sabie and Ahmed (2019) and Zhang, Zhao, and Qiao (2020), ethnicity is also an important factor. For instance, Golub et al (2019) found that respondents of colour in Portland (U.S.) were more likely to rely on cash payment in public transport, and less likely to use cashless methods.…”

Section: Determinants Of Digital Inequality In Transport Servicesmentioning

confidence: 99%

“…These two main reasons are linked with other reasons, such as a lack of money, a perceived lack of (ability to acquire) skills and time and the fear to appear foolish (Sochor & Nikitas, 2016). Furthermore, people's social network is deemed an important resource to foster motivation to use digital technologies in transport services (Harvey et al, 2019;Sabie & Ahmed, 2019).…”

Section: Motivations Attitudesmentioning

confidence: 99%

Access denied? Digital inequality in transport services

et al. 2021

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Digitalisation in transport services offers many benefits for travellers. However, not everyone is willing or able to follow the new, more or less formal requirements digitalisation has brought along. Existing reviews on the intersection between Information and Communication Technologies (ICTs) and mobility cover a range of vantage points, but the perspective of how various levels of engagement with digital technologies affect access and navigation of transport services has not been addressed yet. In communication science, studying disparities in terms of ICT appropriation and their consequences is known as digital inequality research. This review paper aims at shedding light on what digital inequality in the context of transport services consists of and what its consequences are. To do so, we define and use a conceptual framework for the analysis of digital inequality in transport services. The review of the twenty-five papers, as selected in our systematic literature search, shows that there is a burgeoning interest in this topic. Vulnerability to digitalisation in transport services exists along dimensions of age, income, education, ethnicity, gender and geographical region. We find that motivations and material access get more attention than digital skills and effective usage. Nevertheless, literature acknowledges that having material access to technology does not mean that people benefit from what technology has to offer. Furthermore, the characteristics of ICTs impact one's possibilities to access digital technologies, such as how user-friendly a technology is. Data-driven and algorithm-based decision-making present a particularly pernicious form of digital exclusion from transport services. As digital technologies are progressively becoming indispensable to navigate the world of transport services, low levels of digital engagement may create a new layer of transport disadvantage, possibly on top of existing ones. Although digitalisation can be part of the solution to transport disadvantage, it can also be part of the problem. With network effects at play, what might start as a relative disadvantage may turn into an absolute disadvantage. Given the nascent state of research on digital inequality in transport services, much remains to be understood. Suggested research avenues include mechanisms of digital exclusion from transport services, the contribution of digital ARTICLE HISTORY

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“…The fndings show that the macro-system predominantly infuences the ability of UMY to apply mental health technologies, and the activities that they recommend, as a resource to promote their resilience. Research within the feld of HCI has identifed culture, language, and access divides as factors within refugees' and asylum seekers' social ecology that technologies can be designed to account for and indeed designed for [42,70,89]. Within the HCI4D community, Pendse et al [67] highlight how the cultural, linguistic and socio-economical factors within the macro-system need to be accounted for when designing mental health technologies in the "global south" to prevent the exacerbation of the treatment gap.…”

Section: The Macro-system's Infuencementioning

confidence: 99%

Unaccompanied Migrant Youth and Mental Health Technologies: A Social-Ecological Approach to Understanding and Designing

Tachtler

Talhouk

Michel

et al. 2021

Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

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Research increasingly shows that technology can improve access to mental health interventions. However, unaccompanied migrant youth (UMY) still struggle in accessing appropriate mental health resources in spite of their high need for mental health support. Through co-design workshops, and using the lens of the socialecological model of resilience, we explored the social-ecological factors that support or hinder UMY's use of mental health apps as resources. We identifed the strong infuence of the macro-system (i.e. resettlement policies) on the bio-and micro-systems, which in turn limits participants' abilities to use the apps. Our fndings highlight the factors specifc to each social-ecological systemincluding personal experiences, technological infrastructure and social environment-that need to be accounted for when designing technological mental health resources for UMY. This contributes: a rich description of the interplay of mental health apps with socialecological systems in which UMY are embedded; and the corresponding design considerations.

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Moving into a technology land

Cited by 29 publications

References 53 publications

Structural accessibility barriers and service gaps facing refugees with disabilities in the United States

Structural accessibility barriers and service gaps facing refugees with disabilities in the United States

Access denied? Digital inequality in transport services

Unaccompanied Migrant Youth and Mental Health Technologies: A Social-Ecological Approach to Understanding and Designing

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