Multidimensional approach to service quality and user satisfaction in the context of health care

Asencios Ramos, Esther Estefani; Landa Veliz, Alessandra Ximena; Zarate Ruiz, Gustavo Ernesto; Brian Andree Meneses Claudio, Brian Andree

doi:10.56294/hl202213

Health Leadership and Quality of Life

2022

DOI: 10.56294/hl202213

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Multidimensional approach to service quality and user satisfaction in the context of health care

Esther Estefani Asencios Ramos,

Alessandra Ximena Landa Veliz,

Gustavo Ernesto Zarate Ruiz

et al.

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2024

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Cited by 35 publications

References 11 publications

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Self-medication in nursing students

Ríos,

Arteaga,

González Arias

et al. 2024

Interdisciplinary Rehabilitation / Rehabilitacion Interdiscipli

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Objective: to determine the prevalence and factors associated with the practice of self-medication among undergraduate nursing students at a private institution in the city of Buenos Aires, Argentina. Methodology: descriptive, quantitative, and cross-sectional study. The sample consisted of 99 nursing students who were administered a self-medication instrument. Results: a total of 99 students aged between 25 and 35 years were interviewed. Most of them were female (82,83 %) and in their first year of study (29,29 %). The prevalence of self-medication was 100 %. Television and social networks were the main sources of information about medicines; the symptoms that motivated self-medication were pain and cold, and consequently the most used medicines were analgesics (82,83 %) and anti-influenza medicines (78,79 %). When asked where they obtained the medicines, 79,80 % obtained them from pharmacies and 48,48 % from relatives. Conclusions: the prevalence of self-medication was high and was mainly related to the availability of economic resources to access medicines and the possibility of buying them at the pharmacy without a prescription. It is necessary to implement activities to guarantee the responsible use of medicines among nursing students.

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Self-medication in nursing students

Ríos,

Arteaga,

González Arias

et al. 2024

Interdisciplinary Rehabilitation / Rehabilitacion Interdiscipli

View full text Add to dashboard Cite

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Level of anxiety in university teachers during COVID-19 attending a hospital in Callao, Peru

Asencios-Trujillo

2022

Salud, Ciencia y Tecnología - Serie de Conferencias

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Anxiety in university teachers is a great challenge since the pandemic originated, and it generates a significant impact on their well-being and work aspect, therefore, the objective of the research is to determine the level of anxiety in university teachers during COVID-19 who go to a hospital in Callao. It is a quantitative, descriptive and cross-sectional study, with a population of 89 university teachers who answered a questionnaire of sociodemographic data and the Beck Anxiety Inventory. In its results, 75,3 % (n=67) of the workers have no anxiety, 9 % (n=8) mild anxiety, 11,2 % (n=10) moderate anxiety and 4,5 % (n=4) severe anxiety. In conclusion, preventive strategies should be implemented for mental health intervention aimed at university teachers in emergency and disaster situations.

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Psychological distress in diabetic elementary school teachers treated at a private health care institution in northern Lima

Saberbein-Muñoz,

Hilario-Quispe,

Salinas-Cruz

2022

Salud, Ciencia y Tecnología - Serie de Conferencias

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La angustia psicológica, es toda preocupación y malestar que presentan los docentes de primaria diabéticos conllevada por situaciones que lo hacen vulnerable, por ello, el objetivo de investigación es, determinar la angustia psicológica en docentes de primaria diabéticos atendidos en una institución de salud privada en Lima Norte. Es un estudio cuantitativo, descriptivo, transversal y no experimental, con una población de 100 docentes de primaria diabéticos, que respondieron un cuestionario de aspectos sociodemográficos y la escala de estrés para docentes de primaria diabéticos. En sus resultados, el 95 % (n=95) de los docentes de primaria con DM2, tienen un nivel alto de angustia psicológica, 4 % (n=4) nivel medio y 1 % (n=1) nivel bajo. En conclusión, de acuerdo con nuestros resultados tienden a ser muy significativos, ya que damos a resaltar la importancia en el abordaje no solo desde temas médicos, sino además a nivel psicoemocional de cada una de las personas.

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Multidimensional approach to service quality and user satisfaction in the context of health care

Cited by 35 publications

References 11 publications

Self-medication in nursing students

Self-medication in nursing students

Level of anxiety in university teachers during COVID-19 attending a hospital in Callao, Peru

Psychological distress in diabetic elementary school teachers treated at a private health care institution in northern Lima

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