Multidimensional public sector organizations' digital maturity model

Kafel, Tomasz; Wodecka-Hyjek, Angelika; Kusa, Rafał

doi:10.24818/amp/2021.37-02

Cited by 14 publications

(8 citation statements)

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“…These could lead to significant and necessary adjustments that improve the transparency of government agencies, the governance process, and the content and caliber of programs and services can bring about the required and important changes that greatly enhance the services and content offered, as well as the governance, openness, and accessibility of government institutions (Kafel et al, 2021).…”

Section: Resultsmentioning

confidence: 99%

Some aspects of digitalization on public administration

Imanbekova,

Fyliuk,

Stavbunik

2024

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Object: Public administration's digital transformation is examined in this paper. The study's goal is to better understand how public administration organizations are changing in order to streamline administrative decision-making procedures. Methods: This study examines the effects of digitization on public administration systems through an interdisciplinary approach that offers an evaluation of socio-economic processes. The organizational features of Kazakhstan's public administration's digitization are the study's focus. Findings: The writers of the suggested scientific work provide the primary directions of public administration's digital transformation while concentrating on the key components of the concept of “digitalization of public administra tion” and analyzing the key indicators of this process in Kazakhstan. Conclusions: In the contemporary digital era, the delivery of public services should remain centered on meeting the requirements of citizens and businesses. Simultaneously, digitalization introduces novel tools and procedures that streamline and enhance the convenience, accessibility, comprehensibility, and safety of traditional approaches.

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Section: Resultsmentioning

confidence: 99%

Some aspects of digitalization on public administration

Imanbekova,

Fyliuk,

Stavbunik

2024

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“…Digital Maturity Balance Model and Tool for Public Organisations (DMBMTPO) (Nerima and Ralyté, 2021) e-government is a concept that translates into the implementation of digital solutions in public administration. In some states, utilities have developed quickly thanks to digital technologies (Kafel et al, 2021). The latter contributes greatly to society's increased use of new technologies (Kafel et al, 2021).…”

Section: Summary Of the 8 Digital Maturity Modelsmentioning

confidence: 99%

“…In some states, utilities have developed quickly thanks to digital technologies (Kafel et al, 2021). The latter contributes greatly to society's increased use of new technologies (Kafel et al, 2021). For this public sector, the model DMBMTPO is more appropriate for measuring digital maturity (Barry et al, 2022).…”

Section: Summary Of the 8 Digital Maturity Modelsmentioning

confidence: 99%

“…However, several digital maturity models exist (Poeppelbuss et al, 2011). Some are specific to an application domain: Health (Carvalho et al, 2019;Duncan et al, 2022), education (Begicevic Redjep et al, 2021Ifenthaler and Egloffstein, 2020), industry (large company) (Almamalik, 2020;Wagire et al, 2021;Almasbekkyzy et al, 2021), SME (Blatz et al, 2018Amaral and Peças, 2021;Kljajić Borštnar and Pucihar, 2021), there are models for banks (Goumeh and Barforoush, 2021) and public administration (Chohan et al, 2020;Nerima and Ralyté, 2021;Kafel et al, 2021;Alshawi and Alalwany, 2009) Some generic models can be used to measure any business regardless of its sector (Deloitte, 2018;Shahiduzzaman et al, 2017;Gill and VanBoskirk, 2016). However, these models are not based on the same dimensions, even if they are in the same field of application or the same sector of activity, which constitutes a handicap in the choice of a model to assess the digital maturity of the company.…”

Section: Introductionmentioning

confidence: 99%

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Strengths and Weaknesses of Digital Maturity Models

Barry,

Assoul,

Souissi

2023

Journal of Computer Science

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Assessing digital maturity is a prerequisite for any digital transformation initiative. This assessment allows the business to know its current level of digital maturity and assess its ability to manage change. The evaluation also enables society to identify the main thrusts and objectives of its digital strategy. This article analyses the strengths and weaknesses of 8 digital maturity models to highlight the advantages and disadvantages of these models for measuring the digital maturity of companies and public organizations. This study follows content analysis from 8 papers on digital maturity models. These 8 models are the result of a document reference of 30 models of digital maturity divided into 8 application domains. Within each application area, the most relevant model for measuring digital maturity was chosen after the reference work. In this document, regarding the literature, we have identified 12 strengths that a maturity model should fulfill and we have formulated them into 12 questions that, once answered, will constitute strengths or weaknesses of the model. The results show that the Digital Internet Maturity Model (DIMM) has the most advantages over the others for measuring digital maturity in any application area, followed by the Bank Internet Maturity Model (BIMM) which has several advantages for the banking sector with some significant disadvantages. Next, we have the digital maturity balance model and tool for public organizations for organizations providing public services. The hospital information system maturity model for the health sector takes into account several aspects of the digital transformation of the health sector, but with some handicaps related to its implementation. It was noted that all models reviewed have several strengths and weaknesses, including structural and strategic weaknesses. This article firstly highlights the strengths and weaknesses of 8 digital maturity models that are among the most relevant for measuring digital maturity in their respective domains and secondly, it reinforces the literature on digital maturity models.

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“…The digital skills of employees also represent a moderate (but still significantly lower) level of digital maturity. The other dimensions, namely, e-innovativeness, digitalization of processes and openness to stakeholders’ needs, represent a low level of digital maturity (Kafel et al , 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

Governance and management of digital transformation projects: an exploratory approach in the financial sector

Lacombe

Jarboui²

2022

IJIS

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Purpose This paper aims to study the impact of the digital transformation on the role and governance of Information Technology departements. The study focuses on banks and insurance companies because they have been allocating significant resources to managing their digital transformation. Design/methodology/approach Inductive qualitative research of an exploratory type based on the Gioia method involved face-to-face interviews at the IT departments of seven financial sector companies in France. Axial encoding of the answers, recommended by Gioia, was used to classify the raw data and structure the analysis using a graphical presentation. Findings Four IT governance maturity situations were determined within the financial steering and performance analysis modes of digital transformation projects. This research aimed to enable companies to position their practices within the analysis framework defined through modelled maturity situations and to help them steer their digital transformation. Originality/value A panel was composed with most of the banks in France and some insurance companies. The link was done between Digital Maturity, and Digital and IT Governance, and with the use of the graphical qualitative research using the Gioia method.

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Multidimensional public sector organizations' digital maturity model

Cited by 14 publications

References 0 publications

Some aspects of digitalization on public administration

Some aspects of digitalization on public administration

Strengths and Weaknesses of Digital Maturity Models

Governance and management of digital transformation projects: an exploratory approach in the financial sector

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