2009 IEEE International Symposium on Object/Component/Service-Oriented Real-Time Distributed Computing 2009
DOI: 10.1109/isorc.2009.14
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Multimedia Chat for Helpdesks: A Requirements Study, a Practical SOA Architecture, and an Interface Prototype

Zon-Yin Shae1,
Tony Bergstrom
2
,
Cláudio Pinhanez3
et al.

Abstract: In this work we study the

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