“…NSOs are generally acknowledged to play a critical role in the general resettlement process and workforce integration (Godin and Renaud, 2002; Lacroix et al, 2015; Steimel, 2016, 2017). Previous studies identify several challenges in NSO support, including: a lack of organized programs (Korac, 2003); support providers’ lack of experience and expertise; an absence of individually customized assistance (Godin and Renaud, 2002); inappropriate funding structures that curtail NSOs’ flexibility to provide services and create unhealthy competition within the sector (Mukhtar et al, 2016); and employment rules and regulations associated with funding programs that favor immediate economic outcomes but limit refugees’ future career choices (Steimel, 2017). Further, some research points to discrepancies in refugees’ expectations of support and NSOs’ offerings (Makwarimba et al, 2013; Steimel, 2017; Stewart et al, 2012; Torezani et al, 2008), the perceived expertise of staff (Steimel, 2016), and the quality of programs (Agbényiga et al, 2012).…”