New indicators for commercial technical support development

Abstract

Quality management has been developing and its application is feasible not only in control rooms and production-related departments. New techniques and control tools have been developed to seek a better level of customer and stakeholder satisfaction. The work in question is a case study of the application of quality control tools, more specifically of two performance indicators, to measure the efficiency of the technical support service to the commercial team provided by a large company in the food industry. The analysis of the data obtained showed that the indicators evaluated were effective in this task and allowed us to see opportunities for improvement in the performance of the service provided. From the results obtained and their analysis it was possible to verify that the proposed indicators are perfectly applicable, providing clear and objective answers, which allows for more precise decision making and focused on the company's objective.

Applications of non-parametric testing in a chemical industry

“…The strong competition, the diffusion of technological processes and the responsibility of the scientific community now make such procedures impossible. The optimization of processes and products requires more than ever a robust statistical study (Costa, 2011;Lescura et al, 2023;Reis, Neto, et al, 2023;Sales et al, 2021;Yamada et al, 2023).…”

Application of the poisson distribution in the prediction of the number of defects in a textile factory

“…Recently images (visual information) have been presenting themselves as important tools for some industrial applications. These applications are gathered in the field known as Machine Vision (Lescura et al, 2023;Proença & Segenreich, 2021;Reis, Neto, et al, 2023).…”

Application of the control chart for variables in a vehicle assembly plant in the south of the state of Rio de Janeiro

“…Today, statistics has made a significant contribution to the decision-making process because much of what is produced is based on quantitative methods, and statistics is one such area. In the information and knowledge age, statistics uses mathematics to support business professionals, government and researchers (Cardoso et al, 2023b;Leiroz et al, 2023;Felipe Cury Mazza et al, 2022;Moura et al, 2023;Reis, Neto, et al, 2023).…”